Leisure Tours Manager – Houghton Regis

Bedford, Bedfordshire
Leisurejobs
Leisure Tours Manager – Houghton Regis

Leisure Tours Partnerships Manager – Whitbread – Dunstable

Salary: £40,000 – £45,000 + bonus + bens

Location: Hybrid 3 days a week in the office, office location, Whitbread Court, Dunstable (LU5 5XE)

We’re Whitbread the UK’s largest hospitality business with over 1,200 hotels and restaurants across the UK but we’re more than that. We’re the 38,000 people who make everyday experiences special that delight over 5 million guests every month.

We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion.

We are now recruiting a Leisure Tours Manager who will report to our Group & Leisure Tours Manager. Whilst we work with leisure tour operators currently, we have only scratched the surface in terms of what we could achieve and have an ambition for this to be a material part of our revenue. (we have the opportunity to move this forward by approximately 5x) This role would be a match for you if you’ve either worked at a Leisure Tour Operator or hotel business that manages tour operator business. This experience is important to us as we need to tap into your networks and expertise.

There are many opportunities to be had and business to be developed so this should feel like a rewarding role to work in.

Why you’ll love it here:

• Bonus: competitive bonus
• Private healthcare: For yourself
• Discounts: Up to 60% discount on Premier Inn stays in the UK and abroad and 25% discount in our Whitbread Restaurants

What you’ll do:

• Work on the Leisure Tours sales growth plans for each of your Partners and tracking progress
• Identify and pursue growth opportunities from new Leisure Tour partners that maximise revenue, through attending industry events
• Build strong relationships and understanding of your Leisure Tour Partners, including quarterly face-to-face account reviews
• Directly manage and grow revenue from Leisure Tour partners through market leading account management
• Work with the new openings team and Commercial Leads to assist need hotels through identifying Leisure Tour opportunities
• Manage and resolve any issues of conflicts with strategic accounts to ensure client satisfaction
• Forecast, track and report on the status of Leisure Tour partners, sales metrics and key performance indicators

What you’ll need:

• An existing network (i.e. contacts and access to senior executives within the Leisure Tours operators).
• Be able to demonstrate how you have built a new market/business/revenue stream in the Leisure Tour market previously.
• Proven track record of building complex commercial contracts which will lay the foundations of strong, sustainable growth in this sector.
• Knowledge of Leisure Tour Partner landscape
• Analytical and able to spot trends in both team KPI performance and revenue outcomes for key Leisure Tour accounts
• Sound judgement based on business and customer understanding