Lift Contract Manager – Surveyor

Reed

Lift Contract Management Surveyor

• Job Type: Full-time, Permanent
• Location: Home-based, sites covering London and South East
• Salary: £53-£57,900k Plus excellent benefits

We are excited to offer an opportunity for a dedicated Contract Management Surveyor to join a leading housing association. This role is crucial for overseeing the service and maintenance of mechanical and electrical assets across various regions with a focus on Lifts. The successful candidate will ensure that all compliance targets are met or exceeded and will handle operational challenges effectively, promoting continuous improvement.

Day-to-day of the role:

• Manage day-to-day operational tasks to ensure all assets are serviced, inspected, and repaired according to legislative requirements and best practices.
• Act as ‘Contract Administrator’ to measure and monitor performance in terms of compliance, cost, quality of service, and customer satisfaction.
• Collaborate with the Operations Manager to provide technical guidance and support budget management through accurate forecasting and mitigation.
• Engage directly with key stakeholders including MPs, councillors, local authorities, and residents to manage expectations and respond to complex inquiries and complaints.
• Conduct ad hoc site visits nationally to provide quality assurance or resolve complex issues.
• Support major works processes by flagging necessary actions to the Operations Manager and assisting in the development of referral information for planned investments or replacements.
• Lead emergency major works projects as directed, involving procurement, budget control, contract management, and stakeholder liaison.

Required Skills & Qualifications:

• Proven experience in coordinating or managing M&E contractors (Particularly Lift Contracts)
• Strong background in contract management and handling complaints.
• In-depth understanding of regulations and standards relevant to M&E assets, particularly within a social housing context.
• Excellent communication skills, both oral and written.
• Good educational background, minimum GCSE level or equivalent.
• Desirable: HND or HNC in a related subject area of M&E / Heating or the built environment.

Benefits:

• Flexible home working arrangement.
• Opportunities for professional development and training.

To apply for the Contract Management Surveyor position, please submit your CV detailing your relevant experience and qualifications.