Neighbourhood Manager

NEWPORT CITY HOMES
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Shortlisting: Tuesday 30 June

Proposed Interview date: Thursday 9 July

About the vacancy We are currently recruiting six Neighbourhood Managers to build on the momentum created through merger and support the delivery of our place based service delivery model and customer promise.

We’re looking for proactive and resident focused Neighbourhood Managers to deliver high quality housing and neighbourhood management services across our communities. This is a frontline, place based role where you’ll be a visible presence, working closely with residents, colleagues and partner agencies to build safe, sustainable neighbourhoods.

In this role you’ll manage a designated patch, dealing with everything from lettings and estate inspections to antisocial behaviour, safeguarding and tenancy enforcement. With a strong focus on prevention and early intervention, you’ll support residents to sustain their homes wherever possible, while taking firm and appropriate action when contracts are breached.

This role is ideal for experienced housing professionals or those with strong transferable skills from customer focused or case management roles, who thrive in a varied, fast paced environment, can confidently manage complex situations, and are committed to delivering consistent, person centred services that make a real difference to people and communities.

A full UK driving licence and access to a vehicle is essential for this role

Specifically, in the role you will

• This role will deliver a broad range of housing management services for a designated neighbourhood, including letting new homes, resolving neighbour disputes, supporting victims of anti-social behaviour, managing occupation contracts and carrying out property and estate inspections.
• You will be a visible presence in the neighbourhood, carrying out estate visits and inspections, acting as a dedicated point-of-contact for residents within your responsible neighbourhood, promoting a ‘right first time’ approach and ensuring consistency of service across different communication channels and touch points.
• You will be responsible for working collaboratively with colleagues, partners and stakeholders, to deliver strong and effective place-based leadership
• You will proactively manage a variety of housing and neighbourhood management functions across tenures, including lettings, property management, estate visits and inspections and mutual exchanges.
• You will make residents aware of their responsibilities and terms of their occupation contract, taking appropriate action for any serious breaches of contract and maximise opportunities to negotiate positive outcomes whilst supporting our aim of zero evictions into homelessness.
• You will support victims of all types of anti-social behaviour and take appropriate action to resolve anti-social behaviour, working collaboratively with internal colleagues, partners and stakeholders to ensure multi-agency responses to complex cases whilst also utilising mediation, conflict resolution and other tools for early intervention.
• You will effectively manage compliance with the occupation contract, taking legal action where appropriate in respect of contract fraud, abandonment and no access for compliance/mandatory works, including gas and electrical inspections.
• You will be the lead for MARAC (Multi agency Risk Assessment Meetings) to ensure best outcomes are reached in partnership for serious domestic abuse cases.
• You will arrange and attend S.115 meetings, CASAM’s and any other multi-agency meetings to promote safer communities, in line with partnership working.
• You will ensure accurate recording of all cases to progress case development and monitor performance.
• You will be responsible for monitoring and communicating via ‘The noise app’ system.
• You will support and take legal action where necessary for serious breaches of occupation contract and other legal action as required, ensuring all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
• You will attend court hearings and evictions when needed, always representing Hedyn positively.
• You will take responsibility for the installation, monitoring and evaluation of the association’s recording systems, such as CCTV and noise monitoring equipment, making appropriate evidence-based decisions on case progression. You will raise orders and liaise with contractors and colleagues to fit CCTV.
• You will manage all changes to occupation contract status, including the efficient administration of mutual exchange applications and the end of contract process.
• You will let new homes and seek to minimise empty home turnaround time, working with local authorities, partner housing associations and other external agencies as required. You will develop local lettings plans as appropriate to support sustainable communities.
• You will comply with policy & procedures, external statutory and regulatory obligations/ contractual conditions and ensure you understand Hedyn s strategic priorities, ambition and key performance indicators (KPIs) and how you contribute to achieving them.
• You will deliver all resident consultation and liaison activity (where not supplied by the contractor) for major works, ensuring that access is provided to homes to conduct the required works, including planned decants to support regeneration activity.
• You will take a pro active and positive approach to managing neighbourhoods by carrying out local activities, to include courtesy visits and estate walkabouts, taking note of any buildings in disrepair and ensuring that any necessary repairs are raised and completed.
• You will promote resident satisfaction, engagement and empowerment working with colleagues and partners to shape innovative engagement approaches that suit local circumstances, allowing local customers to become involved in formulating local ‘what matters’ plans, to improve local communities in line with customer need and expectation.
• You will build strong working relationships with residents, internal and external stakeholders working collaboratively to support our communities to thrive, responding to service requests within the agreed ways of working and provide constructive advice/signposting where requests are not Hedyn s responsibility.
• You will set up and update data and records both electronically and manually, collect and record data, refreshing this on an annual basis, referring or signposting vulnerable residents for support as required.
• You will respond proactively to complaints and expressions of dissatisfaction and will keep the complainant informed of progress.
• You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure including managing domestic abuse, hate crime and cuckooing cases.
• You will keep abreast of all relevant legislation and good practice issues relating to the role.
• A commitment to the organisation’s pledge on Equity, Diversity, and Inclusion.
• To act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
• You will keep abreast of all relevant legislation and good practice issues relating to the role.
• You will lead or participate in assigned projects, establish and maintain professional boundaries.
• You will be responsible for managing a ‘solutions’ budget in consultation with residents.
• You will be responsible for the identification and management of business risk.
• You will undertake any other duties as deemed reasonable/commensurate to the role

(Please refer to the attached role profile for more information.)

We require an application form to be completed for every role.

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role) You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

Health and Wellbeing We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
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