Neighbourhood Services Manager

Brighton, Sussex
Housing Diversity Network

Role: Neighbourhood Services Manager (Internal Job Title)

Hours: 35 hours per week

Salary: £32,936 to £41,170 per annum (dependent on experience) plus Essential Car User Allowance of £2,329 and London Allowance of £2,739

Contract: Permanent

Location: Sussex (Brighton and Wealden), based at one of our Sussex schemes

Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re seeking a proactive and customer-focused Neighbourhood Services Manager to manage a diverse housing portfolio.

In this vital role, you’ll represent Moat in our communities-overseeing tenancies and leases, maintaining high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll collaborate with residents, contractors, and managing agents to ensure neighbourhoods are clean, safe, and well-maintained.

What you’ll be doing:

1. Conducting regular estate inspections and monitoring cleaning and gardening contracts
2. Managing tenancy and leasehold queries in line with service standards
3. Ensuring managing agents deliver value-for-money services
4. Taking prompt enforcement action on ASB and tenancy breaches
5. Supporting new tenants and shared owners through sign-ups and onboarding
6. Handling complaints and ensuring compliance with the Housing Ombudsman Code
7. Fulfilling safeguarding obligations, supporting vulnerable residents, and signposting to key agencies

What we’re looking for:

• Strong knowledge of tenancy and leasehold management
• Experience handling ASB and engaging with communities
• Excellent communication and problem-solving skills
• A relevant housing qualification (or willingness to obtain one)
• A full UK driving licence and access to transport

If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.

For more information, please see the detailed job description: Neighbourhood Services Manager.pdf

To apply:

Complete our application form via our careers website. As we use anonymous recruitment and do not accept CVs, please provide detailed responses about your experience, skills, and why you’re a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent, and Essex. Our financial strength enables us to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We aim to be customer pioneers, providing a great customer experience.

We’re proud to be recognised as one of ‘The Sunday Times Best Places to Work’ 2025.

Why join us?

Make a difference, grow your career, join a great team, and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, watch our employee benefits video: Our employee benefits

Want to know more about Moat?

Follow us on social media:

• Facebook: Moat Homes

If this role interests you, apply by 11pm on Tuesday 22 July 2025 at and be part of something bigger!

Interview date: 29 July 2025.

This role is exempt under the Rehabilitation of Offenders Act (1974). Successful applicants will require a disclosure and barring service check before employment is confirmed.

We encourage early applications as the advert may close before the deadline if interest is high. We look forward to your application!

If you need adjustments to the recruitment process, please email .