Night Security Duty Controller

Hatfield, Hertfordshire
Reassurance Security Services

We are looking to recruit a night security duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence.

Your responsibilities will include but are not limited to:

– Ensuring client sites are covered at all times
– Providing out of hours support to all staff on sites
– Conduct key holding and mobile patrol duties.
– Attend to any alarm activations.
– Provide emergency site cover.
– Conduct welfare and site visits on a weekly planned schedule.
– Take hourly check calls from lone worker staff.
– Manage and accurately update the rostering system
– Ensure all reports are completed as required.
– Report any issues to the Contracts Managers / Operations Director

Core Requirements:

– Must hold a frontline SIA Licence
– Must hold a full valid UK driving licence
– Must be computer literate
– Excellent verbal and written communication skills.
– High degree of accuracy
– A excellent understanding of situations, organisational skills and ability to prioritise workloads
– An excellent telephone manner
– The ability to work effectively under pressure
– The ability to deal tactfully and effectively with a wide range of people.
– A good knowledge and understanding of the SIA Industry
– Ability to adapt to change
– Dealing with customer enquiries in writing and by telephone
– Working on their own as a lone worker
– Taking ownership
– Able to make decisions and work unsupervised
– Able to deal with escalated client queries, handling unforeseen situations and finding solutions

This position will be following a 4 on 4 off rotation pattern, covering 12 hour shifts. The successful candidate must be able to work using their own initiative as they will primarily be a lone worker. They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member.
A uniform will be provided.

If you wish to apply for this position, please forward a copy of your CV, quoting reference, NSDC/1