Occupier Facilities Manager – Finsbury Circus House

Savills Company

Purpose of the Role

The successful candidate will be joining an established team within the facilities management department. Focusing on residential service charge management of a high profile residential portfolio, working closely with the Client Relationship Managers and Facilities Managers to deliver a complete asset management service to clients.

They will have previous experience of working in a busy environment and be able to provide a high level of service to, and establish rapport with, clients, leaseholders and Savills’ colleagues.

Key Responsibilities

• Ensure delivery of Facilities Management Services in accordance with Management Agreements and having regard to Industry Best Practice.
• Service Charge block management of a number of mixed use buildings.
• Service charge budget management of blocks, including setting of annual budgets and agreement of budgets with clients and leaseholders.
• Lessee notification and S.20 consultation with lessees regarding major works contracts.
• Ensure that Health and Safety compliance is adhered to.
• Be a point for escalation for leaseholder queries and more complex issues.
• Review open maintenance jobs and ensure these are closed out in accordance with KPIs.
• Quarterly financial reporting.
• Environmental performance reporting.
• Cross sell the skills and services of the other divisions to existing and potential clients.
• Any other duties appropriate to this role, as required from time to time.

Other Responsibilities:

• Attendance at client and residents meetings (may be outside of business hours).
• Oversee insurance claims and ensure they are completed in a timely manner.
• Assist with consultancy pieces.
• Set up and mobilisation of new sites as and when required.
• Assistance with new business pitches.

Skills, Knowledge and Experience

• AIRPM or equivalent industry recognised qualification preferred.
• Proven residential service charge block management experience.
• Intermediate Microsoft Office knowledge.
• Excellent communicator and client relationship skills.
• Good time management and organisational skills.
• Strong commercial awareness.
• Excellent attention to detail skills.
• Good financial skills.
• Good team player.

The successful candidate will have proven residential block management experience, be client facing and looking to build on their residential asset and property management experience including service charges. This specific role is to focus attention on buildings in Central and SE London, which require a dedicated daily management service. We are looking for a candidate with drive and growth potential whom the business can grow around, who will be supported by the more experienced members of the team.

A good team player is imperative to this role, as is the ability to build relationships with lessees, residents associations and clients.

Working Hours – Full-time

Please see our Benefits Booklet for more information.