Office Manager

Twickenham, London
Lamb Personnel Ltd

Job Title: Office Manager

Location: Twickenham, Middlesex (Ideally candidates should live within a 10-mile radius)
Salary: £35,000 £40,000 per annum (Depending on experience)
Hours: 40 hours per week, Monday to Friday, 9:00am 5:30pm
Benefits: Pension scheme, annual leave entitlement, training and development opportunities

About My Client:

Established provider of comprehensive electronic security cover with over 40 years of industry experience. Operating 24/7 across London and the Home Counties, they have built a superb reputation and a deeply loyal client base. The high-calibre security solutions support a diverse and prestigious portfolio, including Local Councils, Central Government bodies, Schools and Colleges, High-Net-Worth Individuals (HNWIs), and commercial businesses.

As an expanding business dedicated to offering complete peace of mind, they are now seeking an experienced, proactive, and highly organised Office Manager to oversee their day-to-day business operations and lead their administrative and scheduling functions for the Twickenham office.

The Role Involves:

• Operations & Office Management: Overseeing daily office functions to ensure maximum efficiency, streamline administrative workflows, and maintain a smooth-running corporate environment.
• Team & Engineering Scheduling: Managing the coordination, dispatching, and diary optimisation of the field-based engineering and technical deployment teams.
• Client & Service Desk Escalations: Handling incoming client inquiries from both public sector and commercial accounts, resolving complex service issues, and ensuring exceptional 24/7 service delivery.
• Financial Administration: Supervising the end-to-end financial admin loop, including purchase orders (POs), material/equipment procurement, customer invoicing, and direct liaison with the accounting team.
• Reporting & Systems Management: Operating the central database system, auditing engineers’ job calls, and producing high-quality operational and service reporting for corporate and public sector clients.
• General Compliance: Maintaining office policies, ensuring strict health and safety compliance, and proactively assisting company directors with business growth and scalability initiatives.

What They Are Looking For:

• Proven Experience: Demonstrated background as an Office Manager, Operations Coordinator, or Senior Administrator.
• Scheduling & Logistics: Prior experience in logistics, scheduling, or coordinating field-based deployment and service engineering teams is essential.
• Industry Knowledge: Previous experience within the electronic security, fire safety, or systems integration sectors is highly desirable. Experience working with high-compliance sectors (e.g., NSI/SSAIB frameworks, public sector contracts) is a distinct advantage.
• Communication Skills: Exceptional leadership and interpersonal capabilities, with a confident, discreet, and professional telephone manner suitable for handling public sector officials and HNWIs.
• High IT Literacy: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and strong experience navigating database management systems or service-coordination software.
• Organisational Excellence: A proven track record of managing multi-faceted workloads, handling competing priorities, and hitting strict deadlines under pressure

Monday – Friday, 9am to 5:30pm