Office Operations Manager

City, London
Hays Business Support

Your new company
A leading organisation in the legal sector who are recruiting as they continue to expand their back office operation.
Your new role
This is a hugely varied role where you will pick up a hugely varied workload. Your key duties will include:

• Manage relationships with landlords, oversee maintenance, furnishings, inventory, procurement, and physical security.
• Supervise reception and cleaning staff, support space planning, internal moves, and lease-related processes.
• Oversee outsourced IT provider, manage IT procurement, telecoms, and act as secondary authority on IT policy and security.
• Act as deputy to COO in disaster recovery, business continuity, and data breach scenarios.
• Support recruitment, onboarding, appraisals, contract administration, HR records, and benefits.
• Manage service contracts and procurement activities, including maintenance, cleaning, and reception services.
• Assist with budgeting, forecasting, financial reporting, and deputise in banking and audit relationships.
• Administer telecoms and mobile contracts, and ensure smooth operation of IT and office equipment.
• Assist with policy development, compliance tracking, and process documentation.
• Prepare management reports, support internal committees, and assist the COO with regulatory and compliance work.

What you’ll need to succeed

• Proven experience in facilities, IT, HR, or operations management within a legal or professional services environment.
• Strong organisational and multitasking skills, with the ability to manage service providers, contracts, and compliance processes effectively.
• Demonstrated ability to support senior leadership, including deputising in areas such as business continuity, financial oversight, and regulatory matters.
• Excellent interpersonal and communication skills, with experience liaising with landlords, outsourced providers, and internal stakeholders.
• Proficient in managing IT systems, HR databases, and financial reporting tools, with a proactive approach to problem-solving and continuous improvement.

What you’ll get in return

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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