Operations Administrator

East Grinstead, Sussex
Lloyd Recruitment Services Ltd

Lloyd Recruitment Services are working with a well-established company in East Grinstead who are seeking a part time Operations Administrator to join their team. This opportunity will suit individuals with a passion for ensuring smooth operational activities.Salary, benefits, and perks:

• Salary £27,500 (pro rata)
• Monday to Friday – 24 hours a week
• 25 days of annual leave, with the option to buy/sell additional holiday (pro rata)
• Private medical insurance for you and your family
• Very competitive company pension (total pension between 3% – 22.5%)
• Vibrant and friendly working atmosphere
• Paid comprehensive training courses
• Discounts across company products and services
• Free parking on-site
• Savings on fuel
• Eye care voucher scheme
• Modern office facilities
• East Grinstead, with Hybrid working pattern (2 days in the office, and the rest WFH)

Key Responsibilities:

• Cultivate and maintain positive relationships with international sites, addressing queries related to reservations, confirmations, amendments, cancellations, and special requests
• Collaborate with the Contracts Manager to manage contracting and inspections, ensuring a commitment to high-quality products
• Investigate and resolve payment queries from sites, working closely with the Finance department
• Provide timely and professional responses to all communications from customers, fostering excellent customer service and loyalty
• Efficiently resolve customer complaints, contributing to continuous product improvement decisions
• Manage and update an in-house database with information on designated sites, supporting accurate product pricing
• Support the wider team by answering queries and delivering training sessions
• Review and update product information on the CMS for display on the company’s website
• Assist in planning and organising educational trips to enhance the team’s product knowledge, capturing footage for marketing content
• Collaborate with the Operations Manager and Marketing team to edit and update brochures and guides
• Coordinate with Emergency Services to record bookings for customers claiming on their insurance
• Work collaboratively within the Travel team to ensure effective distribution and completion of daily operational workload
• Oversee online customer feedback and site reviews to enhance customer satisfaction and site reputation
• Maintain and monitor health and safety data related to sites
• Represent the organisation at events and conferences
• Organise bookings by negotiating discounts from sites
• Ensure all operational materials conform to a consistent corporate design, promoting a professional and distinctive brand image
• Ensure all contracting activities comply with business requirements, including quality assurance, customer satisfaction, health & safety, prevailing legislation, and duty of care
• Uphold adherence to Safety, Health, and Environmental Policy and report incidents as required
• Ensure all activities align with legal requirements

If you are passionate about operational excellence and seeking a challenging role in the travel industry, apply now to be part of our dynamic team.