Operations Director

CV Bay Ltd
Operations Director
Soft Services Facilities Management (Cleaning Focused)
Location: London Salary: £75,000 – £90,000 + Benefits
Full-Time, Permanent

Are you a strategic leader with a strong background in soft services facilities management, specifically within the cleaning sector? Do you have experience managing a P&L of £10M+ and driving operational excellence? If so, we have an exciting opportunity for an Operations Director to join a leading facilities management company in London.
The Role: As Operations Director, you will be responsible for the overall management, growth, and profitability of the soft services division, ensuring exceptional service delivery across multiple contracts. Key responsibilities include:

• Strategic Leadership Oversee the operational performance of cleaning contracts, ensuring efficiency, profitability, and service excellence.
• P&L Management Take full ownership of a £10M+ budget, driving cost efficiencies and maximising profitability.
• Client & Stakeholder Engagement Build and maintain strong relationships with clients, ensuring high levels of satisfaction and contract retention.
• Operational Excellence Implement best practices in cleaning service delivery, ensuring compliance with health & safety regulations and industry standards.
• Team Leadership & Development Lead, mentor, and develop a high-performing operations team, driving engagement and performance.
• Business Growth & Innovation Identify opportunities for contract growth, service improvements, and innovation in cleaning and soft services.

What We re Looking For:

• Proven experience as an Operations Director, Senior Operations Manager, or similar leadership role in soft services FM (cleaning focused).
• Strong P&L management experience (£10M+) with a commercial mindset.
• Exceptional leadership, client management, and operational delivery skills.
• Knowledge of cleaning industry regulations, compliance, and best practices.
• A results-driven, strategic thinker who can drive service improvements and business growth.

What s in It for You?

• Competitive salary (£75,000 – £90,000) + benefits.
• A key leadership role within a well-established, market-leading company.
• The opportunity to shape the future of a growing soft services division.
• A dynamic and fast-paced working environment with career progression opportunities.

If you are a commercially focused, strategic leader with a passion for driving operational excellence in cleaning and soft services, we would love to hear from you!