Operations Director

Leicester, Leicestershire
Paul Mitchell Associates
Operations Manager – Leicester Overview

Our client is seeking a highly motivated and experienced Operations Manager to join its team. This is an exciting opportunity to play a pivotal role in driving the efficiency and effectiveness of the organisation. As a key member of the senior management team, you will oversee internal systems, ensure compliance, and support the delivery of its programmes and strategic priorities.

This full-time, permanent position offers a competitive salary of £50,000 to £60,000 per annum (depending on experience). Part-time arrangements may be considered for the right candidate.

Responsibilities Improving Business Operations

• Lead the continuous improvement of internal systems and processes to enhance efficiency and support organisational growth.
• Identify and implement tools and technologies to streamline activities such as financial management, project tracking, and HR administration.
• Develop and maintain operational policies and procedures to ensure consistency, accountability, and compliance.
• Monitor and evaluate operational performance, using data and staff feedback to identify and resolve bottlenecks.
• Foster a culture of learning and adaptability, encouraging staff to adopt improved processes.
• Ensure the organisation’s infrastructure is robust and scalable to support programme delivery and strategic goals.

Operations & Administration

• Oversee the day-to-day running of office operations, including HR, IT, governance, and health & safety.
• Manage supplier relationships and contracts (e.g., insurance, IT, premises).
• Support grant applications, reporting, and effective project tracking.

Finance & Compliance

• Oversee budgeting and financial reporting processes, working closely with the Finance & Risk Committee and Treasurer.
• Supervise the Finance Team and HR Officer to manage budgets, invoicing, and payroll.
• Ensure compliance with UK charity law and regulatory requirements.

HR & Team Support

• Manage the HR Officer to ensure effective HR administration, including contracts, policies, and onboarding.
• Promote a positive and inclusive working culture.

Fundraising & Project Support

• Assist with the operational delivery of fundraising events, appeals, and campaigns.
• Support programme managers with resource planning and logistics for conservation projects.
• Oversee volunteer and supporter engagement systems.

Governance Support

• Act as a key point of contact for the Board of Trustees, ensuring timely communication and access to relevant information.
• Oversee the scheduling, preparation, and follow-up for Board meetings.
• Support trustee recruitment, induction, and training processes.
• Ensure compliance with governance and reporting obligations to regulatory bodies.

Organisational Leadership

• Be an active member of the senior management team.
• Role model the organisation’s values and behaviours.
• Encourage continuous improvement initiatives across all areas of work.

Qualifications Essential

• Proven experience in operations, administration, or project management (ideally in a small organisation or nonprofit).
• Strong leadership and organisational skills.
• Accountancy knowledge, Financial literacy and experience managing budgets and financial systems.
• Excellent interpersonal and written communication skills.

Desirable

• Familiarity with UK charity governance and regulatory requirements.
• A commitment to conservation, sustainability, and nature recovery.
• Experience in HR management.

Day-to-Day

• Oversee and improve internal systems and processes.
• Manage financial operations, including budgeting and compliance.
• Support HR functions, including staff onboarding and policy development.
• Collaborate with programme managers to ensure smooth project delivery.
• Act as a liaison with the Board of Trustees, ensuring effective governance.
• Drive operational improvements to support organisational growth.

Benefits

• Competitive salary of £50,000 to £60,000 per annum (depending on experience). Part Time considered
• Opportunity to work in a values-driven organisation committed to conservation and sustainability.
• Flexible working arrangements, including potential part-time options.
• Professional development opportunities.
• A supportive and inclusive working environment.