OPERATIONS MANAGER

Swindon, Wiltshire
Wiltshire Law Centre Ltd

Following a period of rapid growth, and in anticipation of future expansion, we are seeking an Operations Manager to help us realise our ambitions for the delivery of specialist legal advice and representation in South and South-West England.

The ideal candidate will demonstrate a range of management and leadership skills along with determination and a real desire to build a career in a challenging and rewarding environment.

The Operations Manager will support the Managing Director and Senior Solicitor in managing all aspects of the daily operations and management of the Law Centre. They will also take an active role in the supporting the sustainability, growth, and development of the organisation.

Benefits

• Healthy work/life balance with a 35-hour working week and flexible approach to working arrangements.
• Generous annual leave of 5.6 weeks, plus all public bank holidays.
• Commitment to health and well-being – access to employee assistance programme.
• Work travel mileage rate paid at 45p per mile.
• Commitment to ongoing development – regular training workshops and personal development opportunities.Job Description

Primary Duties and Responsibilities

The post holder will be responsible for the following:

Operations Management

• Overseeing the smooth daily operations of the Law Centre office management, including, but not limited to, human resources, information technology, premises/leases, supplier contracts and insurance.
• Ensuring that the Law Centre provides and maintains a high standard of service provision in accordance with the demands of the strategic and business plans, as well policies from external agencies as appropriate.

Line Management

• Line managing a team of non-legal professional services staff.
• Supporting the Managing Director in recruitment, hiring, induction, management (including conduct and performance management) and appraisal of employees and volunteers.
• Overseeing the maintenance of relevant records, including leave, expenses and continuing professional development.
• Ensure all staff accreditations are in date and refreshed when necessary

Governance

• Serving as Clerk to the Board of Trustees, supporting the arrangement and administration of Board meetings, including the preparation of reports, taking minutes, collating associated documentation, recording decisions, and following up actions.
• Supporting the Managing Director and Board of Trustees in the development of the Law Centre’s strategy.
• Supporting the Managing Director in developing the Law Centre’s business, operational, fund-raising, and staffing plans.
• Developing and implementing organisational policies, procedures and practices and monitor compliance.
• Supporting the Managing Director in ensuring compliance with relevant professional quality standards.
• Overseeing the organisation of the Annual General Meeting and drafting the Annual Report.

Fundraising and Partnerships

• Identifying relevant funding opportunities, drafting funding applications, and complying with reporting requirements for existing grant funding.
• Participating in fundraising and partnership development activities as appropriate.
• Developing and manage systems for relevant data collection and collation, to monitor and evaluate effectiveness of service provision for reporting our impact to funders.

Financial Planning and Management

• Undertaking regular variance analyses throughout the financial year and produce management accounts.
• Supporting the Managing Director and the Board in preparing a comprehensive annual budget
• Approving organisational and staff expenditures within the limits of the authority delegated by the Board

Marketing and Communications

• Overseeing marketing and communications, including the website and social media development, to enhance the charity’s profile and raise awareness of relevant issues.
• Representing the Law Centre to beneficiaries and relevant third-party stakeholders, including funders, Law Centres Network and other Law Centres and the media.

Other

• Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager
• Promoting the aims, policies, and membership requirements of the Law Centre.

Abiding by health and safety guidelines and sharing responsibility for your own safety and that of your colleagues.