Operations Manager

Bradford, Yorkshire
Compass Associates

PCN Operations Manager Primary Care

Full Time

Based in Bradford

Up to £46,000 + performance bonus

Company

Delighted to be working in partnership with an award-winning, dynamic, fast-paced healthcare organisation with over 25 years’ combined experience in the NHS, primary care, health informatics and the pharmacy sector. Providing tailor-made primary care packages through a fully managed clinical pharmacist or technician-led model suited to the needs of Primary Care Networks (PCNs), GP practices and clients to help reduce workloads and streamline processes.

In this pivotal role, you will collaborate closely with the Board of Directors, the Clinical Operations Manager, the Training and Development team, and the Senior Leadership Team to further enhance clinical excellence, drive business growth, and ultimately improve patient care by addressing the challenges in today’s primary care environments.

This is a full-time position (8 hours per day, from 8am to 5pm) based in Central Bradford, overlooking the City Park; with the flexibility for occasional remote working as needed.

If you’re passionate about making a difference in healthcare and thrive in a fast-paced, forward-thinking organisation, I would love to hear from you!

Role Requirements:

• Evidence of continued professional development
• Vast experience of working within primary care and the intricate functions
• Has a planned and organised approach with an ability to prioritise own workload to meet strict deadlines
• Excellent communication skills including verbal and written
• Able to effectively manage allocated resources
• Good clinical pharmacy knowledge including terminology
• An appreciation of NHS agenda and government targets
• An intricate knowledge of primary care and the NHS
• Understand the Primary Care Network DES and GMS and PMS contracts
• Honesty, integrity and evidence of improving patient outcomes
• Good working knowledge and experience of Microsoft Office, MS Word, Excel, Outlook, Powerpoint
• Knowledge and awareness of the legal, ethical, professional and organisational policies and procedures relevant to the role
• Experience in supporting common acute and long-term conditions
• Strong clinical leadership, communication and interpersonal skills and good understanding of PCN working
• Confident individual with a proactive attitude.
• A self-starter, able to demonstrate high levels of initiative and motivation, but also work closely with other team members and displaying trust, loyalty and be able to meet deadlines

Main Duties include:

• Managing the day to day running of the business ensuring clinical pharmacists and pharmacy technicians and any other clinical and non-clinical members of the team deliver services to an excellent standard which meets and exceeds CPPE, GPhC, Royal Pharmaceutical Society and all other regulatory and legal standards.
• Service development and delivery to an excellent standard and always looking to take the service delivered to the next level beyond what is being currently delivered
• Providing leadership, direction, and management of all staff members
• Help develop a culture of openness and transparency with all team members
• Develop and execute training resources and methods
• Liaising with clients and stakeholders
• Helping with managing rota’s, attendance, punctuality, clinical incidents
• Measuring service delivery against internal frameworks, using KPI’s to performance manage and improve clinical outcomes
• Manage enrolment and completion of the CPPE course for staff members
• Training and development of staff members, and implementing PDP plans
• Reviewing staff performance, performance management of all members of the team ensuring they are hitting the relevant targets and demonstrating weekly growth of their clinical activities and ensuring KPI’s are being met and exceeded.
• Develop, execute and monitor key metrics and dashboards which monitor any services delivered operationally and show these to the Shareholders, Board of Directors or Senior Leadership when required such as but not restricted to patient satisfaction, client feedback, monitoring clinical data reports.
• Ensuring staff training, compliance and competencies are up to date and meet the desired need
• Ensuring staff behaviour and ethos is aligned with the ethos and vision of the business
• Providing operational recommendations to the other members of the executive management team
• Advising on short-term and long-term operational and business planning

Establishing and developing relations with senior management and external partners and stakeholders

Further Information

If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on or send your updated CV to

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.