Operations Manager

Accrington, Lancashire
M M R Care Ltd
Job Purpose

The Operations Manager is responsible for overseeing the daily operations of healthcare services to ensure safe, efficient, and high-quality care delivery. This role involves managing staff, resources, compliance, and processes while driving continuous improvement and maintaining a patient-centred approach.

Key Responsibilities1. Leadership & Management

• Provide strong leadership to staff across clinical and non-clinical teams.
• Oversee workforce planning, recruitment, induction, training, and performance management.
• Foster a culture of accountability, teamwork, and continuous improvement.

2. Service Delivery

• Ensure the effective running of daily operations in line with organisational policies.
• Monitor patient care standards and ensure compliance with healthcare regulations.
• Work closely with clinical teams to improve patient safety, dignity, and quality of service.

3. Compliance & Governance

• Ensure adherence to all regulatory requirements (e.g., CQC, safeguarding, health & safety).
• Oversee audits, inspections, and implementation of corrective action plans.
• Maintain accurate records, reports, and documentation in line with governance frameworks.

4. Financial & Resource Management

• Manage budgets, resources, and procurement to ensure cost-effectiveness.
• Monitor expenditure and identify opportunities for savings without compromising care.
• Oversee contracts and relationships with external suppliers/partners.

5. Risk & Quality Management

• Lead on incident reporting, investigations, and learning from outcomes.
• Monitor key performance indicators (KPIs) and service outcomes.
• Develop and implement quality improvement initiatives.

6. Stakeholder Engagement

• Act as a key point of contact for staff, patients, families, and external agencies.
• Represent the organisation at meetings, forums, and professional networks.
• Ensure effective communication across all levels of the organisation.

Person Specification

Essential:

• Proven experience in healthcare operations or management.
• Strong knowledge of healthcare regulations, compliance, and governance.
• Leadership and people management skills.
• Excellent organisational, analytical, and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Desirable:

• Degree or professional qualification in healthcare management or related field.
• Experience working in specific healthcare setting: hospital, residential care, GP practice .
• Project management or quality improvement experience.

Key Competencies

• Leadership & Motivation
• Decision-Making & Problem-Solving
• Financial Acumen
• Regulatory Compliance Awareness
• Quality & Risk Management
• Effective Communication
• Strategic & Operational Thinking