Operations Manager

City, Manchester
We Build Recruitment

We Build Recruitment are currently looking to recruit a Operations Manager which acts as the second-in-command to the Operations Director, taking ownership of the day-to-day operational delivery across all four sectors which includes Fit Out Refurbishment, Planned Maintenance, FRA works and NICEIC Projects.

The purpose of the role is to:

Reduce daily operational burden on the Operations Director

Drive consistency, compliance, and efficiency

Strengthen oversight and performance across all project streams

Ensure processes, systems, and reporting operate at a scalable, professional standard

Support delivery of construction excellence and client satisfaction

Key Responsibilities

Leadership & Operational Oversight

• Oversee day-to-day operations across all four divisions.
• Lead and support Contracts Managers, Site Managers, and project teams.
• Coordinate between QS, procurement, H&S, commercial, and delivery teams.
• Act as an escalation point for operational issues.

Performance, Process & Compliance

• Ensure compliance with QMS (ISO9001) and construction legislation.
• Improve and embed operational processes and reporting.
• Support rollout of automation and Microsoft 365 optimisation.
• Champion strong H&S KPI performance using Notify.

Project Delivery & Programme Management

• Maintain oversight of programmes, milestones, and progress.
• Ensure timely client reporting (weekly/monthly).
• Monitor subcontractor performance for quality and safety.
• Identify delivery risks and implement corrective actions.

Commercial & Financial Support

• Collaborate with QS teams on variations, valuations, and cost controls.
• Support margin protection and cashflow awareness.
• Report operational performance to the Operations Director.

Client Relationship & Stakeholder Management

• Maintain strong professional relationships with Tier 1 clients.

Key Skills & Competencies

• Leadership and people management
• Construction operations management across multi-trade environments
• Knowledge of UK compliance, H&S legislation, RAMS
• Ability to implement systems, processes, and digital tools
• Strong communication and organisational skills
• Commercial awareness and risk/margin understanding
• Calm under pressure and effective multi-tasking
• Client-facing professionalism

Qualifications & Experience

• 5+ years experience in construction operations or senior project management
• Experience managing multiple workstreams or divisions
• Track record with Tier 1 contractors or similar