Operations Manager

Radlett, Hertfordshire
CSP
Are you a dynamic leader ready to spearhead operations in a fast-paced environment? Are you passionate about driving efficiency and excellence in a team? If so, this could be the perfect opportunity for you! Our client are actively seeking an Operations Manager to become a key player in their dynamic team, managing operations in Watford and across East England.
As an Operations Manager, you are tasked with the comprehensive management of various events throughout the calendar year, taking charge of planning, delivery, and post-event review. Establishing and nurturing strong, professional relationships with clients and key operational contacts is a crucial aspect of my responsibilities. You are also responsible for maintaining Venue Operations Manuals to accurately reflect the duties and responsibilities associated with the role. Additionally, you will provide effective line management to all team members, prioritising proactive mentoring, coaching, and development, with a keen focus on team succession planning aligned with company objectives. Collaboration with the recruitment and resourcing team is essential for efficiently recruiting the company’s (zero hours) frontline team, ensuring that an appropriate number of geographically based staff are sourced, retained, and scheduled to support allocated contracts and events.
Operations Manager Requirements:

• You will have previous relevant experience in an operational management position, preferably within a traffic management, events support service or related industry
• Knowledge and experience of the events or comparable industries and strong commercial awareness
• Experience of leading, managing and developing people
• Able to communicate clearly across field-based teams, departments and stakeholders
• A focus on excellent customer service
• Experience in providing multi-service delivery and a strong commercial awareness are desirable

Operations Manager Benefits:

• £36,050 per annum
• A 37.5 hour working week – working 5 days out of 7, as required operationally
• Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays
• Pension scheme with excellent employer contribution
• Private Medical Insurance (after a qualifying period)
• Life insurance at 4x salary
• Access to salary sacrifice schemes
• A range of valuable medical and practical support services through an external Employee Assistance provider

Meet the Organisation: Who We Are and What We Do
They specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst their range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent their core areas of expertise.
They strive to be an equal opportunities employer.
Ready to take charge and make a real impact as our Operations Manager? Your next big career move awaits- apply now!