Operations Manager

Zenith People LTD

This is an excellent opportunity for an Operations Manager to join an engineering business which is recognised as industry leaders in energy generating solutions.

The role of the Operations Manager is to manage and oversee the operations of the business, including being the right hand of the MD and link between the MD and the operations teams. In this exciting and challenging role, you will be part of a dynamic and innovative company that will educate businesses on how they can power their operations more efficiently, and cost-effectively.

Key Responsibilities

• Overall responsibility for the management of the business operations. To play a crucial role to ensure the total performance of the operations team
• To achieve all targets and objectives within specified timescales and budgets whilst maximising the profit potential of their operations through management of the performance of the installation, service and maintenance teams.
• Work with the aforementioned Teams to deliver exceptional client communication
• Read and approve all new contracts both supplier and customer
• Lead, appraise and bring out the best of the operations team
• Work with the operations team to ensure that the businesses process is followed, both in actions and time scale.
• To championstrong and effective communication, both internally and externally at all times
• Ensure that client satisfaction targets are met and deal with any client issues which have not been resolved.
• To ensure the design brief is adhered to and if changes are required these are communicated and signed off.
• To liaise with the sales and design team to ensure up to date understanding of sales exchange and completion targets in order to ensure the correct number of clients for each quarter.
• To liaise with the project managers regarding the appointment of suitable sub-contractors and suppliers to ensure adequate resource and expertise to achieve required quality standards within agreed timescales.
• To ensure the operation team are fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these, in terms of communication, training and development, and the organisation of the department’s workload.
• To always represent the business professionally in both personal appearance and conduct, including participation at corporate hospitality events from time to time.
• To ensure that best and safe practice is followed in all parts of the business

Skills and Experience:

• Must have previously managed an operations or delivery team of at least five people including internal, external resource including subcontractors and consultants
• Previous commercial experience in contracts negotiation
• Experience in delivering integrated mechanical and electrical focused projects,
• Office management experience, including HR functions of own team
• This is primarily an office-based position with some external site visits as required

Performance management and recruitment experience will be required, for team replacement and expansion