Operations Manager

Kingdom Group

Kingdom Cleaning have an exciting new opportunity for an experienced Operations Manager to join the team.

The role of Operations Manager is to maximise contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specifications.

In the role of Operations Manager you will have the overall responsibility for the contracts assigned to you, liaising with your Key Account Director on a daily basis (or as agreed) updating them on all matters relating to the contracts in your remit.

Where: London.

When:We’re looking to get the right person into the team ASAP!

Hours: 37.5 hours per week, Monday to Friday 08:00am – 17:00pm or to meet the demands and objectives of the primary role.

Salary: £41,500.00 per annum.

Please note, a full clean UK driving licence is required for this role.

What’s in it for you?

• 24 days annual leave + official public holidays. Plus 1 day per annum for a 100% attendance record.
• Access to advanced / early pay scheme.
• Free uniform and equipment (job role applicable).
• Colleague CARE Platform – links to huge benefits, mental health & wellbeing support and much more.
• Community social value days (available at Line Managers discretion and in line with CSVD policy).
• Weekly recognition and reward scheme.
• Refer a friend monetary scheme (terms and conditions apply).
• Award winning team and supportive work environment.
• Death in Service Insurance Scheme.
• Vivup Home (vivupbenefits.co.uk).

Responsibilities:

Below are not exhaustive and other reasonable job level tasks may be requested of you:

The role covers a wide area and incorporates a portfolio of contracts which is essential to the ongoing development of Kingdom Cleaning.

The Operations Manager is required to have strong customer relationship skills, excellent organisational skills and a willingness to provide a professional and consistent service at all times while working as part of a team.

The ability to prioritise your workload, meet deadlines and be proactive in your daily approach is essential, as well as flexibility and a strong sense of professionalism.

You must be able to deal with all matters and queries in an appropriate manner with tact and diplomacy. This is a hands-on position as well as one of a supervisory and managerial nature.

• To ensure that the cleaning specification for each contract is fully implemented and adhered to and that a consistently high standard of cleaning service is delivered in accordance with the work schedule.
• Responsible for undertaking customer visits to build client relationships and ensure satisfaction with the cleaning service.
• Ensure all customer queries and complaints are dealt with in a timely and effective manner.
• To actively identify opportunities for new business, additions to daily cleaning services as well as non-contractual work.
• Review your contracts to identify ways in which productivity can be improved while maintaining cleaning standards under the guidance of your Director of Service.
• To control and reduce labour turnover by effective recruitment and training.
• Plan staffing levels in conjunction with the Cleaning Scheduling team, reporting planned and unplanned absences.
• To identify and take corrective action on variations to budget hours under the guidance of your Key Account Director.
• To monitor and review the performance of your teams to ensure high standards are delivered and maintained.
• To ensure that all Kingdom company policies and procedures are fully implemented, adhered to and communicated.
• To resolve any disciplinary and welfare issues in line with company policies, taking the advice of the Colleague Centre and Key Account Director as required.
• To communicate company information to your team.
• To ensure payroll information is processed quickly and accurately.
• To complete all contractual administration as appropriate and in a timely manner.
• To ensure site supplies and equipment are ordered/delivered in a timely manner and within budget.
• To ensure that all site-based equipment is in good working order and arrange for repairs or replacements as necessary.
• To develop business opportunities with existing clients and extend the range of services supplied.
• To carry out any reasonable duties as required by Senior Management to meet the needs of the business.

Experience:

• Must be able to demonstrate experience in the Cleaning or Facilities industry within operations and operational functions.
• Good level of education – GCSE standard minimum or equivalent.
• Excellent customer service skills.
• Flexible, tactful and diplomatic.
• IT skills – to demonstrate proficiency in Word, Excel and Outlook to a basic level.
• Personal presentation to a high standard.
• Previous experience of managing multi-site contracts and cleaning operatives.
• Previous experience of management of wages and shift patterns of numerous sites.
• Technical knowledge of cleaning methods and techniques.
• Demonstrable ability to identify and implement the most effective methods of running a contract, e.g. staffing levels, cleaning methods, budgetary control.
• Knowledge of cleaning contracts adhering to safe working practices.

The successful applicant will match the below skill set:

• Passionate about delivering a best-in-class service.
• Growth goal and results orientated.
• An effective verbal and written communicator at several levels and a strong presenter.
• Software competent with MS Office.
• Process and compliance driven.
• Relentless to drive strategic projects to make Kingdom better every day.
• Must be able to demonstrate experience in the Cleaning or Facilities industry within operations and operational functions.
• Computer literate to engage with Time & Attendance, electronic auditing and management reports.
• Good level of education – GCSE standard minimum or equivalent.
• Excellent customer service skills.
• Flexible, tactful and diplomatic.
• IT skills – to demonstrate proficiency in Word, Excel and Outlook to a basic level.
• Personal presentation to a high standard.
• Previous experience of managing multi-site contracts and cleaning operatives.
• Previous experience of management of wages and shift patterns of numerous sites.
• Technical knowledge of cleaning methods and techniques.
• Demonstrable ability to identify and implement the most effective methods of running a contract, e.g. staffing levels, cleaning methods, budgetary control.
• Knowledge of cleaning contracts adhering to safe working practices.

If this sounds like you and you’d like to begin your journey with Kingdom Cleaning, please apply now!