Operations Manager

Bromley, London
Clarion Housing Group Limited

• Salary: £44,858 – £52,764 per annum
• Location: Bromley – Ashgrove Road
• Hours: 36 per week
• Contract Type: Permanent

We’re recruiting for an Operations Manager to oversee the delivery of a high quality, efficient and compliant estate management service in South London. You’ll ensure that a strong and robust performance management culture and framework is embedded within your teams whilst ensuring external contracts are effectively managed and procured including window cleaning and hygiene supplies.

We’ll look to you to work with the Head of Estate Services to ensure residents are receiving good value for money; this will entail leading your team to deliver on the agreed KPIs in order to improve our services to drive resident satisfaction.

You’ll assist the Service Charge Team by providing accurate information about service delivery costs in good time to meet the timescales for producing estimates and actuals.

You’ll already be an experienced manager with experience of delivering safe and financially viable services.

You’ll have a track record of successfully delivery an estate management service in the context of an urban, inner London area with a diverse range of stock and communities, and experience of effectively planning, managing budgets and monitoring financial performance.

To be successful in this role, you’ll also need:

• Detailed and up-to-date knowledge of health and safety practices
• Established track record of leading a large team of empowered and engaged staff
• Established track record of delivering results and continuous improvements in service delivery
• Ability to influence and negotiate including supporting the delivery of cultural change
• An understanding of the service charge processes
• Experience of delivering collaborative working relationships with customer and partner groups
• Experience of managing external contractors
• Experience of integrating new business within a team’s existing workload

What you can expect from us

Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates
• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
• Matched pension contributions of up to 7.5% of your salary with generous life assurance
• Flexible and agile working for the majority of our employees.

Other perks

• Company Bonus Scheme
• Eye care vouchers
• Holiday trading scheme allowing you to buy and sell leave
• Free counselling and legal advice scheme for you and your family
• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Monday 26th February 2024 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click ‘apply’.

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.