Operations Manager

City, London
Michael Page

Our client is seeking an experienced Operations Manager to take ownership of the organisation’s operational infrastructure and ensure the smooth running of day-to-day activities. Working closely with the senior leadership team, you will oversee people processes, governance, administration, volunteer coordination and operational systems that enable the charity to deliver its mission effectively.

Client Details

Our client is an established and growing UK charity committed to driving positive social change through education, advocacy and community engagement. With a strong values-led culture and a collaborative approach, the organisation is focused on delivering meaningful impact while continuing to strengthen its internal operations and long-term sustainability.

Description

• Lead the day-to-day operational management of the organisation.
• Manage and continuously improve internal processes, systems and workflows.
• Support organisational planning and provide operational support to the senior leadership team.
• Oversee HR processes across the employee lifecycle, including onboarding, contracts, performance reviews and offboarding.
• Support recruitment and onboarding activities for employees, contractors and volunteers.
• Coordinate wellbeing initiatives and contribute to a positive and inclusive workplace culture.
• Support finance administration, including invoices, expenses, reconciliations and supplier management.
• Liaise with external providers, advisors and key stakeholders as required.
• Maintain organisational records and support compliance with governance and data protection requirements.
• Assist with policy development, implementation and regular review.
• Coordinate meetings, events and operational logistics across the organisation.
• Manage office facilities, suppliers, software subscriptions and general administration.
• Oversee volunteer coordination, engagement and development activities.
• Support the planning and delivery of organisational programmes, projects and key events.
• Monitor operational effectiveness and identify opportunities for continuous improvement.

Profile

A successful Operations Manager should have:

• Experience in an Operations Manager, Office Manager or similar operational leadership role.
• Previous experience working within the charity or not-for-profit sector.
• Strong understanding of HR administration and employee lifecycle processes.
• Experience supporting finance administration and reconciliation activities.
• Knowledge of governance, compliance and data protection requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills with exceptional attention to detail.
• Confident using a range of systems, databases and digital tools.
• Excellent written and verbal communication skills.
• Able to handle sensitive and confidential information with discretion.
• Proactive, adaptable and solutions-focused approach.
• Passion for working within a mission-driven organisation.

Job Offer

• Salary of 42,000 per annum.
• Hybrid working with a central London office base.
• Generous annual leave entitlement.
• Dedicated wellbeing support allowance.
• Ongoing professional development and training opportunities.
• Opportunity to work closely with senior leaders and influence organisational growth.
• Inclusive, collaborative and values-led working environment.

If you’re interested in this role, apply now.