Operations Manager – Facilities Management

GCP Facilities Management

GCP Facilities, a leading provider of Hard and Soft FM solutions, is looking for an experienced Operations Manager to oversee the day-to-day running of our Facilities Management operations. Based in Orpington, Kent, this role requires leadership in managing Hard FM services, ensuring excellent service delivery across client sites.

This is a fantastic opportunity to join a growing Facilities Management company that values quality, client relationships, and operational excellence.

About Us

GCP Facilities Ltd is a Support Services Provider in Facilities Management, offering a range of Hard and Soft FM solutions. We pride ourselves on building strong relationships with our customers while maintaining the highest standards in quality and compliance.

Key Responsibilities

Operations Oversight:

• Oversee and manage day-to-day facilities management operations, ensuring efficient service delivery.
• Manage building maintenance, cleaning, security, waste management, and other related services.
• Implement Standard Operating Procedures (SOPs) for service consistency and quality assurance.
• Monitor the performance of on-site staff and contractors, ensuring compliance with health and safety standards.

Team Leadership and Development:

• Lead, motivate, and develop a team of Facilities Management professionals.
• Conduct regular training sessions to enhance team skills and ensure compliance with industry standards.
• Perform performance reviews and set clear objectives for professional development.

Client Relationship Management:

• Act as the primary point of contact for clients regarding service delivery and operational needs.
• Build and maintain long-term client relationships to ensure high levels of customer satisfaction.
• Proactively identify opportunities to enhance service delivery.

Budget and Cost Management:

• Develop and manage operational budgets for FM services.
• Ensure operations are cost-effective without compromising service quality.
• Identify and implement cost-saving opportunities where possible.

Health, Safety, and Compliance:

• Ensure compliance with all relevant health and safety regulations.
• Conduct regular health and safety audits at client sites.
• Promote a safe and environmentally responsible workplace.

Strategic Planning and Process Improvement:

• Develop and implement strategies for continuous improvement in FM operations.
• Analyse performance data to identify areas for improvement.
• Implement best practices to enhance efficiency and service quality.

Reporting and Documentation:

• Prepare regular reports on KPIs, budget status, and project progress.
• Maintain accurate compliance documentation.

Vendor and Supplier Management:

• Manage contracts with external suppliers and subcontractors.
• Ensure vendors provide services on time and within budget.

Required Skills & Experience:

• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Alternatively, Mechanical or Electrical Engineering background will be considered.
• Minimum of 5 years’ experience in operations management within FM.
• Strong leadership skills with experience in team management and client interaction.
• Good knowledge of CAFM systems.

Benefits:

Pension

Employee benefits

Career progression opportunities

Sounds interesting? Click APPLY now for immediate consideration.

Candidates with previous job titles including Operations Manager, Facilities Manager, Site Manager, and Maintenance Supervisor may also be considered for this role.