Operations Manager – Skills

Brighton, Sussex
Trigon Recruitment Ltd
Job Role: Operations Manager – Skills
Location: Brighton (Office-based)
Salary: £30,000 – £34,000
Contract: Full-time, Permanent

Role Overview
We are seeking an experienced and proactive Operations Manager (Office Manager) to oversee the day-to-day running of an independent training provider delivering Functional Skills and vocational courses.
You will manage a team of 12 office staff and tutors, ensuring smooth operations, effective communication, and high-quality delivery across all areas of the organisation. The ideal candidate will bring strong leadership capability, confident decision-making, and the ability to maintain excellent operational standards while meeting KPIs and organisational targets.
Knowledge of the Further Education (FE) sector would be highly advantageous.

Key Responsibilities

• Lead, manage, and support a team of office staff and tutors.
• Oversee day-to-day operations, ensuring efficient workflow and service delivery.
• Conduct regular team meetings, 1:1s, and performance reviews.
• Monitor and report on KPIs, identifying areas for improvement.
• Support staff to meet individual and organisational targets.
• Ensure operational processes and quality standards are consistently followed.
• Maintain awareness of contracts, funding requirements, and compliance expectations.
• Collaborate with senior management to support organisational growth and development.
• Contribute to process improvements and implement best-practice operational systems.
• Support with recruitment, onboarding, and training of new staff.

Essential Criteria

• Experience in an Operations Manager or Office Manager position.
• Demonstrable experience leading and motivating teams.
• Strong organisational and communication skills.
• Ability to manage performance, targets, and KPIs effectively.
• Confident decision-maker with strong problem solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong administrative and IT skills.

Desirable Criteria

• Knowledge or experience within the Further Education (FE) sector.
• Experience working within a training provider environment.
• Understanding of funded programmes, compliance, and contract requirements.

How to Apply
For more information or to apply, please contact: Robert Rowe – (phone number removed) (url removed)