Payments Analyst

John Lewis Partnership

Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

The Customer Payments team is seeking talented individuals to join two new permanent roles. With our Payments Transformation Programme underway to enhance our payment capabilities, this is an exciting opportunity to join Partnership and a growing Customer Payments team.

As the Partnership develops Customer propositions and optimizes payment methods, the Customer Payments Analyst roles will collaborate with colleagues across the Partnership and third-party payment providers to drive and support change, focusing on improving the customer payment experience. You will develop an understanding of our payments ecosystem, provide specialist input and data-driven insights to optimize costs, conversion, and acceptance rates, and identify commercial opportunities to influence roadmaps and decision-making.

This role offers a dynamic environment with multiple initiatives and hybrid working options. You will have opportunities to lead innovations that enhance customer payment methods and contribute to the Partnership’s strategy. As a Partner, you share in our success and rewards. The role provides growth opportunities within the innovative Payments industry, working with renowned brands like John Lewis, Waitrose, and John Lewis Money, in the UK’s largest employee-owned business.

If you are an effective collaborator and communicator with experience in Payments and change support, adept at analysis and presentation, this role could be a great fit.

At a glance:

• Salary: £48,500 – £74,000 (dependent on experience)
• Contract type: Permanent
• Hybrid Working: Primarily from home (UK) and the London (Pimlico) and Bracknell Head Office, with occasional visits to other locations as needed.

Key responsibilities

• Provide specialist input on payment-related projects, ensuring alignment with strategy and identifying opportunities to optimize investment.
• Monitor and analyze payment data to optimize costs, conversion, and acceptance rates, providing insights for improvements.
• Represent JLP at industry forums to stay informed of regulatory and technological changes and leverage best practices.
• Collaborate with third-party payment providers to understand their roadmaps and analyze beneficial opportunities.
• Develop and maintain relationships to support delivery priorities and strategy alignment.
• Address payment risks and issues, driving resolution activities.
• Maintain payment process documentation and ensure compliance with policies.
• Share knowledge and communicate industry developments to upskill team members and maintain expertise.

Essential skills/experience

• Data analysis: Ability to analyze data, identify trends, and draw conclusions.
• Communication Skills: Strong in both written and verbal communication.
• Organization: Highly organized, able to prioritize and meet deadlines.
• Setting priorities: Ability to set and review priorities proactively.
• Networking: Build and maintain internal and external networks to leverage knowledge and skills.

Desirable skills/experience

• Experience with data visualization tools like Tableau.
• Experience with Agile delivery and tools such as Kanban, Jira.

The partnership

We’re the UK’s largest employee-owned business, home to our cherished brands John Lewis and Waitrose. We’re driven by our purpose to build a happier world. Join us as we innovate, adapt, and diversify, maintaining our commitment to price, quality, and service.

As Partners, we share ownership and success, working together with kindness and respect. We foster an environment where everyone can thrive, embracing differences and growing individually and collectively.

As Partners, we make a difference. And we own it.

Important points to note:

Some roles require pre-employment vetting, including DBS checks, which will be communicated during the process. We encourage quick completion of vetting documents to avoid delays. DBS checks are carried out by registered bodies, and additional checks may be necessary for some roles.

Apply early as vacancies may close sooner if we receive high application volumes.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.