People & Culture Officer

Macclesfield, Cheshire
Orange Recruitment

Job Title: People & Culture Officer

Reports to: People & Culture Manager

Responsible to: CEO

Department: Human Resources

Location: Macclesfield

Salary: £25,000 – £30,000

Summary

As a People & Culture Officer you’ll support the day-to-day HR operations of our retail business. Reporting to the People & Culture Manager, the role holder will be responsible for supporting the delivery of HR services across recruitment, employee relations, learning and development. This role plays a key part in supporting the HR team ensure that the retail operation runs smoothly and people-related issues are handled effectively across multi-sites.

Main responsibilities

• Provide day-to-day support to retail managers and staff across multiple sites.
• Maintain accurate employee records and personnel files in line with GDPR and company policies.
• Support the preparation of accurate meeting minutes.
• Support in the recruitment process including assisting with onboarding and induction processes to ensure a smooth entry for new hires.
• Supporting with the issue of all offer documentation and complete all pre-employment checks.
• Act as the first point of contact for people-related queries from employees and managers.
• Support with disciplinary and grievance meetings, escalating within the People & Culture team where appropriate.
• Support positive employee engagement, well-being, and inclusion initiatives.
• Ensure policies and procedures are applied consistently across all retail locations.
• Track completion of mandatory training across the branch network.
• Keep up to date with employment legislation and assist in policy updates.
• Any other duties within the post holder’s competence as requested.

Qualifications/ Education Essential

• Desire to complete CIPD Level 3 / Level 5 qualification

Desirable

• CIPD Level 3 – Certificate level qualification.

Experience Essential

• Previous experience in a fast-paced HR department
• Strong HR Administration / HR Officer experience – Drafting contracts and documentation, managing attendance records and completing onboarding.

Desirable

• Ideally 5+ years’ experience
• Familiarity with people systems (HRIS, payroll, or ATS) is an advantage.
• Experience in multi-site retail support.

Skills & Knowledge Essential

• Strong interpersonal and communication skills, with the ability to build trust and relationships at all levels.
• Practical knowledge of UK employment law and HR best practice.
• Ability to manage sensitive and confidential information with discretion.
• Highly organised with strong administrative and IT skills (MS Office, HRIS).
• Problem-solving mindset and ability to work under pressure in a fast-paced retail environment.
• Strong attention to detail and accuracy in people records and reporting.

Personal Attributes

• Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure.
• Professional approach to work and when dealing with internal and external customers.
• Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
• The role holder must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, ensure at all times in a fast paced, pressurised and challenging environment.

Working Pattern

• 41.25 hours per week on site.