People Operations Officer

Birmingham, Staffordshire
Hays
People Ooperations Officer

Your new company
To deliver accurate and efficient HR administration across the full employee lifecycle. This role acts as the first point of contact for HR operational matters, ensuring compliance, maintaining employee records, supporting recruitment activity, and providing high quality service to managers, employees and external stakeholders.
Your new role
As a People Operations Officer your role:

• HR Operations & First-Line Support
• Serve as the initial point of contact for HR-related enquiries, offering first-level guidance on policies, procedures and employment terms.
• Manage shared HR inboxes daily, ensuring timely responses in line with service KPIs.
• Maintain confidentiality and uphold data protection standards at all times.
• Recruitment, Onboarding & Compliance
• Conduct all pre-employment checks in line with safer recruitment standards and internal policies.
• Verify documentation for all new starters, including right-to-work checks.
• Support recruitment activities including advertising, preparing recruitment packs, attending recruitment fairs and coordinating schedules.
• Issue offer letters, contracts and contract variations promptly and accurately.
• Coordinate onboarding processes, liaising with internal departments to ensure a smooth new starter experience.
• Schedule probation review meetings and track completion of required documentation.
• Employee Lifecycle Administration
• Maintain accurate and up-to-date employee records, including participation in annual data cleansing.
• Support the management of archived HR records in line with retention policies.
• Assist with monthly payroll updates, ensuring all changes (starters, leavers, contractual amendments) are captured accurately.
• Administer resignations and issue exit questionnaires.
• Provide administrative support to the Employee Relations team when required.
• HR Reporting & Metrics
• Assist with weekly HR metrics reporting for senior leaders and managers.
• Ensure the Single Central Record (SCR) is updated weekly (where applicable).
• Prioritise workload effectively, meeting deadlines and service standards.
• Work collaboratively within the HR team while also demonstrating initiative and independence.
• Support organisational commitments to safeguarding, equality, diversity and inclusion.
• Participate in appraisal processes and undertake relevant training.

What you’ll need to succeed

• CIPD Level 3 (or working towards / willing to work towards).
• Minimum 2 years’ HR administration experience in a generalist environment.
• Ability to provide basic advice on HR policies, procedures and employment terms.
• Strong literacy and numeracy skills (Level 2).
• Proven experience maintaining accurate records and producing employment documentation.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills, including handling sensitive matters.
• Ability to prioritise workload and manage conflicting deadlines.
• Proficiency in Microsoft Office applications.
• Experience using HR information systems.
• Demonstrable customer service experience.
• Strong administrative skills, including minute-taking and drafting contracts.
• Ability to work independently and collaboratively.
• Flexible, proactive and able to use initiative.
• Understanding of Data Protection and GDPR principles.
• Results focused with a hands on approach.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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