Performance Manager

City, London
Randstad Technologies

Performance Manager

Location: London (onsite)

Contract Type: 12 months contract

Salary: £25 to £30/a hour Umbrella

Are you a data-driven professional with a passion for performance analysis and reporting? Do you thrive on providing meaningful insights to optimize contract performance? If so, we have an exciting opportunity for you!

As a Performance Manager, you will play a key role in gathering, managing, and analysing data to ensure contract performance meets KPIs and SLAs. You will also collaborate with key teams to improve reporting systems, enhance service delivery, and drive continuous improvements.

Key Responsibilities:

• Lead the production of performance reports to optimise contract outcomes
• Manage the helpdesk team and monitor contract performance against SLAs
• Analyse data to identify service failures, risks, and areas for improvement
• Work closely with Contract/Facilities Managers and other key teams to ensure accurate and timely reporting
• Act as a subject matter expert for CAFM/Maximo systems and data management

What We’re Looking For:

• Experience in data analysis, reporting, and contract performance management
• Strong knowledge of Microsoft Excel (pivot tables, charts, macros, formulas)
• Familiarity with CAFM systems such as Maximo (preferred)
• Exceptional attention to detail and analytical mindset
• Excellent communication skills and ability to work under pressure
• Understanding of FM contracts, KPIs, and commercial awareness

This is a fantastic opportunity to make a real impact in a dynamic environment. If you have the skills and experience to excel in this role, we’d love to hear from you! Please share your CV with (see below)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.