Professional Services Cluster Lead UK/IR

Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

The Opportunity

As Director, Professional Services Cluster Leader UK&I at Iron Mountain you will lead an integrated team of consultants, functional architects and program managers focused on creating compelling high value digital solutions. You will collaborate closely with both our sales and operations teams to ensure we solution high value, differentiated deliverable solutions and ensure high quality, timely, profitable implementations that deliver strong ROI for our clients.

As Director of Professional Services, you will play a critical role to enhance our customer-centric culture and underlying processes to support our high growth Digital Services business. You will lead all aspects of our consulting, solution architecture and client implementations. You will be expected to set & drive KPIs to meet our sales and financial targets, ensure timely, efficient and quality client implementations of our SW solutions and technology enabled managed services.

We are particularly keen to attract people with experience building and leading high performing professional services organizations responsible for delivering SaaS solutions and technology enabled intelligent managed services for clients.

Responsibilities:

• Lead our Professional Services consulting, solution and program management teams to help our transformation into consulting led & growth-oriented services business within UK&I.
• Work closely with sales and account management to understand client needs in order to deliver exceptional solutions.
• Partner with Sales to implement scalable growth strategies that identify and drive expansion opportunities within the customer base that improve retention rates and share of wallet gains.
• Be an evangelist with the ability to discover and demonstrate how we can effectively help companies with their content management and business process automation needs across a broad set of industries utilizing our cloud based solutions and managed services.
• Work across multiple customer-facing teams to drive exceptional customer experience and satisfaction.
• Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team.
• Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management.
• Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements and accelerate development for roadmap features to address specific customer requirements.
• Manage project timelines, budgets, and resources to ensure on-time, within-budget delivery.
• Analyze KPIs to evaluate division performance MoM, QoQ and YoY, identify improvement areas, and drive operational excellence to ensure Professional Services organization meets and/or exceeds their targets.

Qualifications:

• Extensive experience in professional services ideally focused in high growth SaaS environments, international expansion and technology enabled managed services.
• Extensive experience of leading, managing, and scaling high performing teams including building out KPIs and metrics that demonstrably drive improved experiences.
• Extensive experience leading in a fast paced and dynamic technology environment with clearly demonstrated results in owning end-2-end technical design through implementation of complex SaaS and technology enabled managed services leveraging cloud based services platforms.
• Experience in Enterprise Content Management (ECM), Intelligent Document Processing (IDP), Business Process Management (BPM/BPO) industries is preferred.
• Excellent communication skills and an ability to explain complex concepts to a range of stakeholders, including strong executive presence and ability to align large organizations in a way that drives execution and clarity.
• Communicate effectively with Technical, Business and C Level stakeholders, able to effectively influence them in an advisory capacity.
• Experience documenting business processes and applying technology to optimize and automate processes within broader SW solutions and technology enabled outsourcing contracts and implementations.
• Proven ability to define and support new service offerings that can enhance the penetration in new and existing accounts.
• Recruit, onboard, and manage performance to build high-performing teams that positively contribute to the company’s success.
• Proven program management and prioritization skills to meet deadlines and manage multiple priorities in a fast-paced environment.
• Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency.
• Manages hiring against budget, establishes proper onboarding protocols, provides guidance on performance management, maps clear career growth opportunities, and retains top talent.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE .

Requisition: J