Project Support Officer

Matchtech

Our client, a leader in the Defence & Security sector, is seeking a Customer Support Officer on a contract basis. This role primarily involves providing project management and programme management office business analysis of material and configuration data. You will often interact with customers as a project lead, working closely with the Customer Support Manager on related contracts.

Key Responsibilities:

• Maintenance and sustainment of project operations
• Gaining actionable insights into project interface preferences and intentions
• Engaging with stakeholders to ensure performance in terms of cost, quality, and delivery schedule
• Managing tasks and schedules, ensuring performance monitoring and reporting
• Identifying and mitigating risks impacting project delivery
• Reporting progress and ensuring adherence to business processes
• Addressing safety and airworthiness issues as raised through customer support activities
• Ensuring Statements of Work align with capacity requirements

Job Requirements:

• Advanced Excel skills
• A positive attitude with strong motivation and commitment
• Programme management and planning skills, including schedules, critical path, and risk analysis
• Understanding of business service, support organisation, operations, commercial and management structures
• Knowledge of logistic support and associated disciplines
• Excellent communication and interpersonal skills, including influencing, negotiating, and motivation
• Ability to work under pressure and maintain focus
• Skills in collecting, collating, analysing, and presenting information
• Confidence in establishing and building relationships with stakeholders
• Strong problem-solving abilities

Context and Environment:

This is a high-profile, customer-facing role within the Defence & Security sector. You will be involved in:

• Commissioned projects
• Workshare business support
• Business analysis projects

Working Relationships:

You will work closely with:

• Customers, as required by the project
• Suppliers, if requested
• Governmental organisations, as needed
• Internal teams within Customer Support & Training and other business stakeholders

If you are an experienced Customer Support Officer with advanced Excel skills and a background in Defence & Security, we would love to hear from you. Apply now to join our client’s dynamic team.