Property / Housing Specialist

Colbern Limited

Section 20 Consultation Officer Housing

East London

Contract

£20.88 per hour PAYE or £27.23 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Section 20 Consultation Officer Housing

2 days in office and 3 days at home.

We have a number of other roles we are recruiting for visit our website colbernlimited co uk to apply.

Reporting to the Section 20 Consultation Manager, you are responsible for the calculation of major works recharges to leaseholders ensuring the accurate and timely implementation of statutory Section 20 and Section 20B processes.

You’ll collaborate with colleagues and teams across Southern Housing to support and
contribute to high quality customer service; including engagement and responding to written observations.

The location
You’ll be based at Farringdon with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you’ll be doing:

• As required by the Section 20 Consultation Manager you will ensure you provide support to Property Management, Managing Agent Relationship team and any other relevant stakeholders with Section 20 related matters.
• Be fully responsible for end-to-end management of all related processes for schemes and contracts, as allocated by the Section 20 Consultation Manager.
• To regularly calculate and issue Section 20B Notices within statutory timeframes to maximise income of SH.
• To attend all appropriate stakeholder and resident meetings in relation to consultation and delivery of works, supporting colleagues and peers where necessary.
• To provide information relating to S20 consultation and invoicing to colleagues to facilitate responding to leaseholder and solicitor enquiries in connection to resale enquiries.
• To liaise with appropriate departments, sections, regulatory bodies, auditors, and any other stakeholders to encourage good practice and effective financial accounting and information sharing to enable the team to review, update and issue invoices and Notices.
• To provide accurate and timely advice and supporting information to colleagues relating to consultation, QLTA’s and major works recharges in order to facilitate the decision-making process.
• To assist the Section 20 Consultation Manager in the preparation of monthly, quarterly, and annual management and performance information and reports as required.
• To collate and/or calculate financial records relating to expenditure in relation to planned and programmed works, any associated S20B Notices supporting the delivery of accurate service charge demands in line with legislation.
• To contribute towards the production and upkeep of good practice manuals, guidance notes and resident communication used to assist a quality service delivery.
• To prepare responses to queries, observations and complaints from Members, MPs, Housing Ombudsman, Mayor’s office enquiries, and any other related stakeholder in relation to S20 consultation.
• To deliver S20 dispensation applications and support any other legal cases relating to S20 consultation requirements, including attending Court and/or First Tier Tribunal (Property Chambers) FTT, as necessary.

  What you’ll need:
  (Experience, knowledge, skills, understanding & qualifications)

• A broad level of knowledge of the processes and legislation governing service charge and major works.
• Detailed knowledge and understanding of S20 consultation and S20B requirements, and the financial impacts on SHG when requirements are not followed.
• Knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
• Excellent customer service skills and able to deliver high levels of customer satisfaction working to Southern Service standards.
• Experience of preparation of annual property accounts, and major works calculation.
• Knowledge and/or experience of using and maintaining management information and CRM systems, ideally property related.
• Excellent oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority.
• Experience of successfully dealing with queries and complaints from customers.
• Ability to prioritise work tasks to meet conflicting deadlines on own initiative.
• Good time management and problem-solving skills.
• Ability to follow procedures, instructions, and legal requirements.
• Good working knowledge of MS Office.
• Able to quickly learn and use new IT and communication systems effectively.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer