Property Maintenance Manager

Dorchester, Dorset
Hastoe Group

Property Maintenance Manager

Salary: £59,200 per annum (full time or pro rata for part time)

Location: Hybrid (With one day a week within the Dorchester office)

Hours: Full time (35 hours)

Benefits: 26 days excluding UK Public/Bank Holidays (pro-rata for part time), plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension plus more

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

Reporting to our Property Director, you will be required to effectively oversee contracts for responsive repairs and void works, ensuring that services delivered are customer focussed and delivered to agreed budgets. With the use of external consultants where required you will ensure procurement is planned and undertaken in line with regulatory requirements.

As our Property Maintenance Manager, you will:

• Effectively manage and develop the team, ensuring that services are delivered in a customer focussed way Inc. engaging with customers on our services.
• Ensure responsive repair contracts are meeting contractual KPI’s and poor performance is challenged and addressed.
• Develop and set the regional responsive repairs and voids budgets and deliver the service within agreed budgets
• Plan and oversee procurement of long-term contracts, instructing external expertise as required
• Write and review policies and procedures for planned, responsive and void management services.
• Effectively manage void properties to ensure repair works are planned and undertaken swiftly and the properties are re-let in line with Hastoe’s target of 20 days.

About you

The successful candidate will be required to have;

• Associate Member of RICS or equivalent
• Recognised surveying qualification and evidence of continuing professional development
• Excellent people manager with proven experience of managing a team
• Experience of overseeing contracts in a repairs or planned maintenance environment
• Experience in surveying and diagnosing complex building defects
• Excellent IT skills with the ability to analyse data and communicate finding.
• Knowledge and experience of the social housing sector specifically Property Services.

A personal note from your hiring manager

“The Property Maintenance Manager role provides an excellent opportunity for a candidate who is driven, organised and passionate about social housing to lead the West Region team to deliver an excellent customer repairs service. You would be joining a hardworking and friendly team of dedicated individuals who strive to deliver the best possible service for our customers every day. Based in our West Region you would work closely with colleagues in Housing, Development and our Call Centre as well as the wider organisation.”

Benefits provided

Annual Leave: Starting at 26 days, excluding UK Public/Bank Holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe’s employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities
• Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

This post is subject to background checks.