Property Team Assistant

JPW Real Estate

Reports to: JPW Property Director

Works Alongside: Property Managers, Administrators

Salary: Up to £27,000 pa Negotiable depending on experience.

Location: London (Hybrid)

Department/Division: Property Management

Overall Purpose

To assist nd undertake the efficient and effective management of the property portfolio to ensure that all clients/parties are satisfied with the service provided. This will include:

Assisting Property Mangers in help them maintain and strengthen existing client relationships.

Ensuring provision of a high level of customer service throughout the Property Management team.

Key Responsibilities

• Placing maintenance orders to suppliers upon the request of the Property Manager.
• Following the job through to ensure deadline is met and keep customer updated with progress.
• Provide cover answering phone calls when needed.
• Attending departmental meetings and playing an active part in helping in improve systems and processes
• Liaise with property managers to discuss any specific concerns with jobs or supplier
• Ensure that any job exceeding the Statutory Section 20 limit is agreed with Property Manager prior to placing orders.
• Assist with set up & handover of properties
• Deal with email and phone enquiries, taking messages where necessary
• Assist in undertaking team / departmental compliance and due diligence tasks
• Regularly review compliance and ensure that all outstanding items are being actioned
• Assist with keeping up to date Health and Safety Reports
• Assist in obtaining quotes for contracts and updating the system
• Data Input
• Assisting the accounts team with bulk mail merges

Key Skills

• Excellent telephone manner with good communication skills
• A pro-active “can do” attitude and is able to demonstrate initiative
• Work to tight deadlines and react to urgent situations, as required
• Good IT skills
• A strong team player
• Excellent customer service and letter writing skills.

Education/Qualifications

Member of the IRPM is advantageous and good education level although training sponsorship for right person.

Benefits

• 25 days holiday each year (plus bank holidays)
• Private Healthcare Insurance
• Private pension contribution
• Group Life Assurance

Due to the nature of our business this is a developing job description and additions or changes will be made as and when the need arises, with full consultation beforehand