PRS Resettlement Officer

City, Manchester
Old Moat
About The Role Working Hours: 35 Hours Per Week

Contract Type: Full-Time, Temporary (until 31/03/2027)

Additional Payments: Essential Car Allowance

Closing Date: 08 October 2025

Closing time: 11.59pm

Interview Method: Face to Face

This role is subject to –

• 2 References – where possible we require 3 years’ history.
• DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed (). We have a policy on the Employment of Ex-Offenders and it is available upon request.
• Essential Car Documentation – This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.

The Private Rented Sector (PRS) Team sits within Manchester City’s Council’s Homelessness Services.

Dedicated Resettlement Officers will be based in the Private Rented Sector (PRS) Team and will work with service users who have been accommodated into a private tenancy.

The post holder will work closely with the Private Rented Service to identify individual needs and address any issue that may arise during the tenancy. This will prevent the applicant re representing and develop practical and realistic move on solutions.

The role will specifically involve:

• To provide support to families who have been resettled into private rented accommodation.
• Work in partnership with the DWP to address any benefit issues.
• Support the landlord to address any issues that may arise to ensure the tenancy is sustained.
• Provide advice and information on keeping accommodation safe and secure.
• To provide assistance with benefit maximisation, budgeting and debt management signposting applicants to specialist help where appropriate.
• Ensure all records, processes and systems are up to date and maintained to assist with data collection and performance management.

About the Candidate Excellent communication skills.

Demonstrate the ability to organise multiple tasks in the most effective way, to allocate time and energy according to task complexity and priority.

The role holder will assist relevant managers and teams in ensuring the effective management of change, and will respond to all relevant correspondence, enquiries and complaints as required in a timely and effective manner.

About Us We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments – Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats – Our ReciteMe tool can be accessed through the “Accessibility tools” button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long term condition
• If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.

When You Join Us We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly.

For more information about the role or any adjustments, email .

What we will need from you if you’re successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work – You’ll need to provide documentary evidence of your right to work in the UK.
• References – We’ll require references from your current and previous employer(s).
• Proof of Qualifications – Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check – A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency – For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting – Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance – BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information.
• Driving Licence – If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however . click apply for full job details