Quotation Controller

Sandwell, West Midlands
Linde Material Handling (UK) Limited

Linde Material Handling are looking for a Quotation Controller to join their West Bromwich depot, on an initial 6 month contract, to help control and manage all aspects of aftersales quotations.

Main Duties

• To present a professional company customer facing image and increase service revenues and margins through building effective customer and colleague relationships

• To provide a single point of contact for internal and external customer quotation administration and communication
• To maximize aftersales ad-hoc revenues and margin through the production of professionally presented and targeted quotations covering (but not limited to) ad-hoc repairs, wheel & Tyre replacement, accident damage & misuse, PPM contracts, chargeable work arising (from service / from Thorough Examination), chargeable modifications, chargeable retrofits
• To liaise with service engineers, controllers, supervisors and Regional Service Managers to maximize the effectiveness of service quotations to ensure that revenue and margin opportunities are optimized
• Continuously monitor outstanding quotations with customers and where necessary liaise with appropriate personnel to obtain a customer order number.
• Negotiate a commercially viable price which is acceptable to customers and in line with margin guidelines for Linde MH UK
• To utilize effective negotiation closing strategies with each customer with a view to obtaining customer order and maximizing quotation conversion
• Develop on going customer relationships with a view to easing the negotiation of quotation closure
• Conduct each transaction with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, and encouraging repeat business, revenue and profit growth for the business

Essential Criteria

• Strong admin skills

• Strong customer service skills
• IT literacy is amust, and any SAP knowledge would be beneficial, but not essential
• Background is not important, however any quotation experience would be a bonus
• Must be able to work under pressure in a busy environment, being proactive and working as part of a team

Additional Information

Linde Material Handling is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.

Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of around 41,000 employees in more than 100 countries.

Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.