Refrigeration Service Manager

CV Bay Ltd
Office Service Manager Refrigeration Industry
Location: Birmingham
Salary: Up to £45,000 per annum
Hours 8am 5pm Monday Friday
Holiday Allowance : 23 + 8 days holiday

About the company:

We are a family run business who specialise in refrigeration and air conditioning and have been established for over thirty-five years, covering the West Midlands with a team of 9 engineers carrying out installation, service and repair. We assist organisations such as Restaurant chains, Hotels, Football Stadiums,Retail and Manufacturing companies.

About the Role:

We are currently seeking a Refrigeration Service Manager to oversee service operations, manage engineer scheduling, and handle quotations. This role is ideal for an ex-refrigeration engineer looking to transition into an office-based role with previous quoting experience or an experienced refrigeration quotes administrator with a good knowledge of the industry.
Key Responsibilities:

• Oversee the daily service operations, ensuring efficient scheduling of engineers.
• Prepare and manage quotations for maintenance, repairs, and installations.
• Allocate workloads effectively, ensuring optimal engineer deployment.
• Liaise with clients to provide technical support and resolve service-related queries.
• Coordinate with engineers and procurement teams to ensure job completion.
• Maintain service records, contracts, and compliance documentation.
• Support the senior management team in streamlining operational processes.

Key Requirements:

• Strong background in refrigeration either as an ex-engineer or from a refrigeration service management role
• Experience in quoting for maintenance and repair work.
• Proven ability to schedule and manage engineer workloads effectively.
• Strong technical understanding of refrigeration systems.
• Excellent communication and organisational skills.
• Proficiency in service management software and Microsoft Office.