Regional Operations Manager

Bristol, Gloucestershire
Berry Recruitment

Berry Recruitment are currently recruiting for a Regional Operations Manager for our client in Bristol.

Job Title: Regional Operations Manager
Salary: Daily rate between (Apply online only)
Contract Length: Initially 3 months, potential to extend depending upon performance and workload.

Please note, this role will include travel to other sites across the country, mainly to the West Midlands/North region.

Main Purpose:

• Reports to the Account Director/Account Manager.
• Responsible for managing operations and delivering revenue targets within the contract.
• Size and Scope: Typically, responsible for revenue of up to 10m and typically manages headcount of up to 20 people. Specifically responsible for 3 Establishments within the region.

Responsibilities:

Finance/Operations

• As required, work with Finance, Commercial, Account Director and Account Managers to develop annual business objectives, plans and budgets to key account(s).
• Deliver revenue within agreed budgets.
• Plan and manage the work schedule for the year. Including development and delivery of 5- year lifecycle plan.
• Ensure compliance with Health and Safety standards.
• Ensure teams have a consistent understanding of systems and processes.
• Develop and streamline existing processes to align with wider business.
• Ensure that all team members operate according to Code of Conduct and best practice.
• Support and contribute to continuous improvement throughout the PFI contract.

Customer/Market

• Understand, anticipate and deliver client requirements.
• Support and implement a culture of customer centricity.
• Have a deep understanding and 5 years’ experience working in a PFI environment.

People/Organisation

• Manage supplier relationships.
• Manage direct reports.
• Support and reflect culture within the business.
• Ensure a culture of compliance and governance.

Role Specific Responsibilities

• Provide day to day support to Site Managers with the aim of attending each site a minimum of one day every two weeks.
• Ensure all sites are statutory compliant and inspections are programmed and completed prior to expiry date.
• Support Site Managers with Customer Relationship Management and regularly be visible to local clients.
• Induct new Site Managers effectively into the contract, the wider business and their site.
• Ensure all Site Managers have the correct resources and equipment to undertake their role.
• Make sure Site Managers have clear responsibilities and objectives.
• Ensure service is being delivered in accordance with contractual KPI’s, SLA’s and budget.
• Ensure Site Managers are competent to undertake their roles and training needs are addressed.
• Lead client Monthly Reporting Meetings.
• Provide regular performance feedback via monthly one to one meeting.
• Conduct at least mid-year and annual performance and development reviews.
• Agree personal development plans with Site Managers as part of the annual review.
• Cascade local and company-wide information through regular team briefings.
• Promote good attendance by managing short term absence and promptly addressing triggers.
• Provide prompt support to any employee on long term sick.
• Management of P&L across account
• Requirement to develop lifecycle plans tailored to PFI environments.
• Address any performance shortfalls swiftly with improvement plans.
• Ensure contract performance is analysed and communicated for cascade on Site.
• Address any employee issues and concerns in a timely manner.

Qualifications Required

• Recognised and relevant technical or FM qualification.
• IWFM qualification
• NEBOSH
• Environmental/Technical Awareness for Managers
• Behavioural Health and Safety (VFL)
• Broad, technical understanding of required contractual activities

Skills Required

• Able to make and be accountable for decisions within a contract.
• Customer Relationship Management.
• IT and Data Analysis.
• Ability to understand commercial contracts.
• Planning and organising.

Experience Required

• Demonstrates ability to implement and meet targets within a single contract.
• 5-Years + of PFI contract management experience
• Has a clear understanding of contract and related market dynamics.
• Experience of working within an agreed budget.
• Understanding of relevant health and safety guidelines.
• People management experience.
• Demonstrates developed communication, relationship management and influential skills.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.