Relationship Management and Business Development Manager

LGBT Great

About LGBT Great

At LGBT Great, our mission is to empower 5,000 organisations and 5 million people to lead the world in LGBTQ+ inclusion by 2035. We help workplaces become authentically inclusive because when your people prosper, everyone thrives.

Our Values

Respect: We bring our value of respect to every workplace, individual and to every conversation we have.

Aspiration: We are unapologetically aspirational. We want business to be a global leader in LGBTQ+ inclusion to inspire and uplift a new generation.

Impact: Everything we do is data and evidence-based and intentionally designed to deliver tangible, measurable impact.

Role Overview

This role is pivotal in developing and expanding LGBT Great’s membership base, strengthening client relationships, and driving revenue growth. The successful candidate will bring strong business development expertise, exceptional relationship management skills, and a deep understanding of the investment and savings industry.

Key Responsibilities

Client and Account Management

• Client Engagement & Value Building: Develop a strong understanding of client needs and priorities, mapping LGBT Great’s solutions effectively.
• Account Management: Manage and deliver value to client accounts, including leading meetings, ensuring timely follow-ups, and delivery of services into accounts.
• Reporting & Insights: Monitor and track client account activities, ensuring accurate records of engagement, interactions, and progress.
• Retention & Growth Strategies: Proactively engage with existing members to enhance value, ensure high renewal rates, and strengthen long-term relationships.

Sales and Business Development

• Lead Generation & Outreach: Identify and pursue new business opportunities through strategic networking, industry insights, and targeted outreach.
• Pipeline Management: Build and manage a robust pipeline of prospective members and clients, ensuring a structured approach to growth.
• Proposal & Pitching: Develop and present compelling proposals to potential members and clients, clearly articulating LGBT Great’s value proposition.
• Negotiation & Closing: Lead discussions on membership contracts and agreements, ensuring mutually beneficial terms and alignment with LGBT Great’s goals.
• Market Positioning: Represent LGBT Great at key industry events, conferences, and networking forums to increase visibility and secure new opportunities.

Membership Growth & Engagement

• Strategic Growth Plans: Develop and implement a membership growth strategy, identifying key industry opportunities and engaging relevant stakeholders.
• Engagement Metrics & Reporting: Track and analyse member engagement, providing insights and recommendations for continuous improvement.
• Onboarding & Member Lifecycle Management: Oversee seamless onboarding and engagement processes, ensuring members derive ongoing value from their participation.
• Feedback & Continuous Improvement: Serve as the primary conduit for member feedback, using insights to refine LGBT Great’s offerings and engagement strategies.

Collaboration & Internal Alignment

• Cross-functional Collaboration: Work closely with marketing, research, and training teams to develop and execute initiatives that support business development and client success.
• Thought Leadership Contribution: Support the development of thought leadership content, leveraging insights from clients and industry trends.

Key Skills & Experience

Essential Skills & Attributes:

• Strong business development, relationship management, and sales experience.
• Deep understanding of in the corporate world, with a network of contacts.
• Excellent communication and influencing skills, with the ability to articulate messages and value effectively.
• Strategic thinker with a proactive and self-motivated approach to identifying and securing opportunities.
• Strong negotiation and deal-closing abilities.
• High level of professionalism, resilience, and adaptability in a fast-paced environment.
• Exceptional organisational and time management skills, with the ability to manage multiple priorities.

Desirable Experience & Qualities:

• Experience in a membership-based, consulting, or advocacy-driven organisation.
• Knowledge of diversity, equity, and inclusion, with some connection and, or knowledge of LGBTQ+ issues.
• Ability to create impactful presentations and keep them updated.
• A collaborative mindset with the ability to work effectively with different teams.
• Data-driven approach to tracking engagement, sales, and growth metrics.

Why Join LGBT Great?

• Opportunity to shape and grow a globally recognised belonging and inclusion platform.
• Work with a dynamic, purpose-driven team making a tangible impact.
• Join our platform to engage with senior leaders and influencers.
• Competitive salary and benefits, with opportunities for professional development.
• Be part of something that is truly making a difference.

What We’re Looking For

• Responsiveness, organisation, and the ability to think ahead.
• Experience in a start-up or fast-growth environment.
• Confidence and diplomacy when working with senior stakeholders.
• Self-motivated and results-driven with excellent attention to detail.

How to Apply

Applications open on Thursday, 20th February 2025, and close on Friday, 14th March 2025.

Interview questions will be provided to selected candidates prior to interview.

• First Stage Interviews: W/c Monday, 17th March 2025
• Final Stage Interviews: W/c Monday, 24th March 2025

If you require any adjustments during the recruitment process, please contact us, we are here to support you.

Join us and be part of our journey to transform workplaces worldwide.

• 25 Days Holiday
• Private Medical Insurance