Renewals Specialist – 13m FTC Customer Support & Services London, United Kingdom

EcoOnline

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliversolutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We’re on a mission to protect people and the planet by building and deploying transformative software. We need everyone’s energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code , a set of principles that underpins our values, is our commitment to each other and workingbetter together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

The Renewals Specialist will support our CSMs and customer success management methodologies, to be accountable for understanding and supporting the customer’s EHS / ESG / Chemical Management business strategy and challenges.

This role will help with the integration of EcoOnline solutions, and the wider EcoOnline product teams will work to maximize revenue and growth in a sustainable predictable manner.

Key Responsibilities:

Renewal Management: Manage the end-to-end renewal process, including contract negotiations, pricing discussions, and ensuring timely renewals.

Customer Engagement: With our larger clients we work closely with our CSMs as they develop and maintain strong relationships with key stakeholders within customer organizations, including executives, decision-makers, and end-users.

Revenue Growth: Support our CSMs & Sales Executives to identify opportunities to upsell and cross-sell additional products or services to existing customers, driving revenue growth and maximizing customer lifetime value.

Customer Advocacy: Help identify customers who may be strong advocates for both EcoOnline & our Products.

Forecasting and Reporting: Monitor renewal metrics and KPIs, to ensure you are on top of our renewal performance, revenue projections, and potential risks.

Retention Strategy: Support our CSMs with the implementation of strategies to improve customer retention rates, reduce churn, and increase overall customer satisfaction.

Contract Management: Ensure all renewal contracts are accurately documented, compliant with company policies, and executed in a timely manner.

Collaboration: Work closely with Sales and Customer Success Managers to align renewal strategies with overall business objectives and customer needs.

What we’re looking for:

•Minimum 1 year of experience in a fast paced high volume work environment (Saas environment preferred)

•Communication Proficiency: Excellent verbal and written communication skills for effective client engagement.

•Experience with CRM and contract management software (e.g., Salesforce, HubSpot, etc.).

•Empathy and Customer Focus: Ability to understand and address client needs, prioritizing customer satisfaction.

•Problem-Solving Aptitude: Strong analytical skills to identify and resolve issues promptly.

•Proactive Approach: Anticipate client needs, provide insights, and offer proactive solutions.

•Collaboration and Teamwork: Collaborative mindset for effective coordination with internal teams.

•Adaptability and Continuous Learning: Stay updated on industry trends and adapt to evolving client requirements.

•Negotiation and Influencing Skills: Effective negotiation and influencing abilities.

•Time Management: Strong organisational skills to manage multiple client accounts efficiently.

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• Generous Paid Time Off

• Extended Parental Leave

• ️ Robust Health Coverage

• Accelerated Learning Paths

• ️Team Wellness Initiatives

• Company-wide Events

• Employee Resource Groups

• ️ Recognition awards

EcoOnline is proud to be an equal-opportunityemployer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.