Repairs Complaints Officer

Brent, London
Ackerman Pierce Ltd

Do you have experience in Housing Repairs? We have an exciting new role as a repair’s customer coordinator ensuring that complex cases of disrepair, complaints and insurance claims are solved as well as customer’s homes are safe, sound and in good repair.

Principal Accountabilities and Responsibilities:

• Book post inspections with customers for all service areas and follow up on real time repairs feedback.
• Coordinate bookings and appointments to ensure smooth progression of repairs works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders in a timely manner.
• Provide contract management support for repairs team including managing quotes and approving works orders. Focus on building strong relationships with repairs contractors.
• Manage all administerial duties with high attention to detail and strong organisational skills – not letting anything fall through the gaps.
• Assist with complex repairs projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard. Monitor the progress of the project and raise any issues with Repairs Manager.
• Assist in contract management of responsive repairs contracts. Monitor contractors’ service ensuring standards are to the highest quality. Raise issues with unacceptable contractor performance with Repairs Manager.
• Support the Repair Manager and Repairs Surveyors to monitor KPI’s and maintain any SLA’s. Administer the invoicing and payment terms relating to contractor and suppliers in a timely fashion ensuring that information is logged and up to date.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed).