Repairs & Maintenance Quality & Co-ordination Manager

Tristone Nash

We are working with a provider of Social Housing, who are looking to recruit a Repairs & Maintenance Quality & Co-ordination Manager on a permanent basis.

In this role you will be responsible for the day to day management of Quality and Co-ordination of the 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction of the the Senior Commercial

Duties will include

• Working closely with stakeholders in the RSL environment, managing expectations through good communication.
• Reviewing, challenging and determining internal and external stakeholder priorities, including regulatory bodies (eg Environmental health, local authorities and Ombudsman cases), fitting these within the demands on a busy R&M service. Ensuring targets and deadlines are met.
• Ensuring all works are carried out using a M3NHF schedule of Rates.
• Working in partnership with a main contractor, ensuring the specifications of the contracts are adhered to and work is carried out to the set requirements.
• Managing all works within the annual set budgets with a keen commercial awareness across the sector.
• Reviewing domestic building repair specifications, challenging where a more appropriate method might be applicable.
• Analysing R&M KPI and Performance Management reports of the overall team, challenging when relevant to ensure excellent service

We are looking for someone who

• Has effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders both internal and external, whilst building trusted relationships alongside a can-do attitude.
• Is a problem solver, with analytical, detailed & dogged approach to agreeing & producing action plans and outcomes. Through managing multiple tasks within a complex repairs environment.
• Is technically competent and ideally experienced in contractor management.
• Has experience of working with TPC or JCT contracts desirable.
• Has experience in working with a property services (R&M) environment.
• Has good knowledge and experience with complaint processes, Housing ombudsman enquiries, and regulatory notices that require departmental action plans.
• The ability to lead and chair team and stakeholder meetings.
• Full driving licence and access to own transport with appropriate business insurance or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport.

You’ll be working from the London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked at a place of your choosing whether that’s at another office, or at home.

To apply for this position, please submit your CV