Repairs Manager

THE HYDE GROUP

Repairs Manager

South East London – between Peckham (SE15) & London Bridge (SE1)

Up to £65K

Hyde are seeking a dedicated and experienced Repairs Manager. Internally you will be known as our Property Maintenance Contract Manager. This key role will focus on overseeing responsive repairs covering properties predominantly within the SE, Bromley and Croydon postcodes, ensuring that KPIs are met and fostering the growth and development of a large team of repairs specialists.

Hyde is one of the UK’s leading Housing Associations. We work in partnership with our customers to develop and deliver better services for everyone. Property Services at Hyde is responsible for ensuring that we provide all customers with a safe and decent home.

Key Responsibilities

• Efficiently manage property maintenance contracts to ensure the highest standards of service delivery.
• Oversee and coordinate responsive repairs within the London area, ensuring timely and effective solutions for housing association properties.
• Drive performance to meet and exceed Key Performance Indicators (KPIs), maintaining a high level of service quality.
• Lead, mentor, and develop a skilled team of maintenance professionals, fostering a positive working environment.
• Collaborate with internal and external stakeholders to ensure seamless communication and cooperation in achieving maintenance goals.
• Assist in the development and management of budgets related to property maintenance contracts.

Requirements

• Proven experience in property maintenance contract management, preferably within the housing sector.
• Strong leadership and team management skills.
• Knowledge of responsive repairs processes and best practices.
• Excellent communication and interpersonal skills.
• Solution focused to enable customer complaints to be resolved professionally and efficiently.

Benefits

• Great holidays
• Volunteering days off
• 35 hour working week (9-5)
• A fantastic pension
• Life insurance
• Cashback on healthcare
• Shopping discounts

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.