Resident Liaison Manager

Invision Group

Our client is a well-established, multidisciplinary contractor with a strong reputation across UK. They deliver specialist services across sectors including construction, fire protection, civil engineering, concrete cutting, and structural alterations. Their Fire Protection & Remediation division plays a critical role in bringing residential buildings up to current fire safety standards, particularly in response to post-Grenfell compliance requirements. With a focus on safety, technical excellence, and long-term client relationships, the business operates with a secure pipeline of work and a collaborative, people-first culture.

Role:

As a Resident Liaison Manager, you will act as the key point of contact for residents affected by our refurbishment projects. In this role you will be reporting directly to the Operations Manager responsible for the contracts. You will ensure that internal communication within the team is upheld to the highest standard and KPIs are achieved. This is an opportunity to take full ownership of the Resident Liaison team. You will have input regarding recruitment and onboarding and be responsible for the managing a team below you. This is a great opportunity to work with an established contractor and take complete ownership and responsibility of a team.

Key Responsibilities:

• Allocates workloads, oversees performance, and provides training or mentorship.
• Develops resident engagement strategies for large or multi-site projects.
• Represents the liaison function in meetings with senior stakeholders, clients, and local authorities.
• Prepares reports and presentations for internal management and external partners.
• Deals with high-level or escalated resident complaints and sensitive issues.
• Organise and attend resident meetings, providing clear updates and managing expectations.
• Develop and distribute resident communication materials (letters, notices, updates).
• Coordinate access for site teams and manage resident queries or complaints effectively.
• Support vulnerable residents and liaise with external support agencies where needed.
• Maintain records of interactions, issues raised, and actions taken.
• Monitor resident satisfaction and support continuous improvement in service delivery.

Requirements:

• Strong experience working in a Resident Liaison Manager role

• Longevity with current or recent employer

• Ability to manage and motivate a team

• Strong communication and interpersonal skills, with a customer-first mindset.

• Experience on social housing contracts

• Ability to manage sensitive situations calmly and professionally.

• Full UK driving license and willingness to travel to project sites as required.

What We Offer:

• £50,000 – £55,000 plus benefits package

• Vehicle or Vehicle Allowance, Fuel Card, Pension Contributions etc.

If this is an opportunity of interest and you believe you have the experience required for this position, please apply with a copy of your CV. All suitbale applicants will be contacted for an inital discussion.