Resident Liaison Officer (VR/08880) – RLO

Watford, Hertfordshire
Meyer-Scott Recruitment

Resident Liaison Officer

Meyer Scott Ref: VR/08880

Hourly Rate: 28,000 – 32,000

Based: Watford, Herts

Fixed Term Contract starting January 2024.

Our client needs an RLO for a minimum of 6 months (28 weeks to be accurate) to work in Watford, Herts. They really need someone in place before the start date of 25th January 2024.

Reporting to the Site Manager/Contracts Manager you would be responsible for acting as the company’s representation to residents on site where required. Often being the face of the business and first line of communication with residents. Providing efficient communication between the residents and project team, in relation to scope and program of works. Working closely with the construction team and residents on a day-to-day basis, to deliver results with minimal interruption to residents and program.

Key tasks:

• Providing a front-line service to residents and tenants.
• Provide a friendly, courteous service in connection with customers and tenants.
• Support, communicate and advise all project stakeholders – from residents/tenants, clients, and the Operations Team.
• Assist in keeping manual and electronic records of all enquiries, including taking photos as requested, dealing with complaints, and taking appropriate action where necessary to solve the issue or escalate them to the correct level.
• Assist in the production and dissemination of appropriate communication to residents/tenants; through email, letters, presentations and/or meetings.
• Participate in tenant satisfaction monitoring and produce effective reports to improve service, where appropriate.
• Liaise with the various sections within the operations team to help improve KPI’s and deliver on agreed targets.
• To examine/ assess the individual tenant’s ability to cope/ deal with the identified work required.
• To identify and arrange for any additional help / support required to enable Operatives to carry out the work.
• To promote value for money and continuous improvement within the service area.
• To attend meetings or provide services, outside the usual working hours as agreed and if required, liaising with other departments on tenants needs.
• To be responsible and accountable for ensuring compliance with the adopted Code of Conduct and the associated policies and procedures.
• To be responsible and accountable for identifying the risks and implications associated with the requirements of the role and take appropriate action to mitigate potential consequences.
• Ensure compliance with Health & Safety legislation, policy, and procedures; for example, completion of Risk Assessments/ Method Statements and Accident Investigations, ensure the correct number of First Aiders are in the team and promote compliance with mandatory training requirements.

Hours: Flexible hours, however the operation is open from 8am – 5.30pm.

Additional Information:

• You will be paid monthly by the business via submittal of a timesheet with the annual leave calculated on a quarterly basis on hours worked over the previous quarter.
• Mileage: 45p a mile for the first 10,000 business miles and 25p thereafter. You will be required to record this information on a company app.
• Employee Assistance Programme from day one.
• Company laptop and phone.