Resident Operations Manager

Reading, Oxfordshire
Daniel Owen Ltd

Daniel Owen are currently seeking a highly organised and proactive Resident Operations Manager within the Reading area.

This role offers a unique chance to provide invaluable support and advice to tenants and residents, ensuring their voices are heard and their needs are met. By joining this dynamic team, you will be at the forefront of tenant and resident engagement, promoting a harmonious living environment and fostering strong community ties.

Key Benefits:

• Professional Development: Comprehensive training provided to enhance your skills and knowledge in property management.
• Work-Life Balance:Flexible working hours with time off in lieu for attending meetings outside of normal office hours.
• Community Impact: Play a pivotal role in improving the living conditions and satisfaction of tenants and residents.
• Collaborative Environment: Work closely with a supportive team and experienced Estate Managers.

Role Objectives:

• Provide advice and information to tenants and residents.
• Promote tenant and resident engagement.
• Attend internal and external meetings as required.
• Effectively manage complaints through to completion.
• Ensure the smooth running of the department by providing efficient and accurate support.
• Handle reactive maintenance issues, ensuring timely resolution and keeping customers informed.

Responsibilities:

• Deliver excellent customer service, addressing queries both verbally and in writing.
• Manage electronic data and emails, responding within 24 hours.
• Answer phone calls promptly, ensuring a professional first point of contact.
• Raise complaints with contractors and follow up on health and safety reports.
• Liaise with the Estate Manager to manage orders and ensure appropriate spending.
• Assist with large projects and provide cover when the Estate Manager is unavailable.
• Write and contribute to monthly newsletters and re-tender contracts for best value.

Skills and Experience:

• Strong desire to learn and develop knowledge in property management.
• Excellent soft skills to empathise and understand customer needs.
• Proficiency in QUBE computer system and Microsoft Office applications.
• Effective written and verbal communication skills.
• Ability to plan workloads, work unsupervised, and adapt to changing requirements.
• Willingness to participate fully in the department and undertake necessary training.

This role is perfect for someone who is self-motivated, adaptable, and eager to contribute positively to the community. If you are ready to take on a challenging yet rewarding position, this could be the perfect fit for you.

Please contact me today!