Retail Operations Manager

Ilford, Essex
Saint Francis Hospice
Overview

Hours: Part time – 30 Hours per week.

Location: Retail Head Office – Ashton Gate, Romford RM3 8UF.

Contract type: Permanent

Rolling advert, please apply as soon as possible.

Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We’re Looking For

We’re looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?

Apply now and help support a growing charity retail team through high-impact estates and operations work.

For any questions please contact Paul Newell, Retail Operations Manager at: .

Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.