Retail Technology Manager

British Land
Job Title: Retail Technology Manager
Department: Group Technology

LOCATION: York House / Nationwide

REPORTING TO: Head of Property Technology

TYPE OF CONTRACT: Full-Time Permanent

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our recent engagement survey 93% of our employees stated they were proud to work for
British Land!

THE ROLE

The Property Technology Team is accountable for the technology at our existing assets, including those passing into Operations and responsible for ensuring that it is implemented, supported and maintained according to British Land standards and policies.

This includes, but is not limited to, networks, WiFi, In Building Cellular solutions, as well as the building systems used to manage and operate the building. This can be delivered through in house resources (Offices & Campus) or outsourced third parties (Retail) or a combination.

The Property Technology Team is responsible for ensuring that processes and policies are in place to ensure that in building technology is managed in line with our strategy, standards and architectural principles and for ensuring that the technology is managed in accordance. The Team is responsible for ensuring that issues are resolved in a timely manner according to SLAs and that projects are delivered on time, on budget and to the required level of quality.

Reporting to The Head of Property Technology, The Retail Technology Manager will be responsible for ensuring British Land’s IT Standards are met across the Retail Portfolio, via the management of 3rd party IT suppliers. The role will also involve working with Group Technology on understanding and identifying areas of improvement within retail, working with retail teams to allocate budgets and ensuring contracts and support are to sufficient standards.

The Retail Technology Manager will also be required to occasionally undertake projects to deliver improvements, aid with onboarding and offloading of assets and aiding the general Property Technology Team with non-Retail focused tasks.

WHAT YOU’LL DO

• Manage 3rd Party IT Vendors to ensure their support and service delivery is to British Land Standard.
• Maintain and develop an inventory of all third parties IT suppliers, which should be sharable within the Group Tech and Property Management
• Work with the greater Group Technology Team to define a Retail Support Strategy with the Head of Property Technology, Head of Technology Architecture, Head of Information Security, Data Privacy Manager and Head of Technology Business Partnering.
• Visit retail assets to perform technology audits and build relationships with on-site teams.
• Forecast IT budgets for retail assets.
• Manage Penetration Testing and InfoSec requirements with each retail asset, ensuring that all IT suppliers are adhering to BL Information Security Standards
• Work with Information Security team to enhance monitoring of supplier compliance of developing metrics reporting
• Work with Service Desk to aid Retail teams with their IT queries and challenges.
• Undertake Technology tasks to identify and execute Technology improvements across the Retail portfolio.
• Work closely with the Property Technology Team and aid with Property Technology Tasks across the non-retail Portfolio.
• Own the end-to-end process for onboarding and offloading IT & Technology for retail assets.
• Sit on Retail SteerCo and feed relevant information back to the Head of Property Technology.

ABOUT YOU

• Desire to self-motivate and apply a proactive attitude to supporting our Retail Management Teams.
• Experience Supporting and understanding Asset technology.
• Knowledge of the fundamentals of LAN, WAN, BMS and Retail Technologies.
• Good understanding of Information Security Fundamentals
• Good knowledge of budgeting, forecasting and procurement methods.
• Excellent supplier management skills and knowledge of contractual negotiation.
• Ability to influence and guide others towards informed decisions around Technology.
• A methodical and logical approach to problem solving with a sense of ownership.
• Ability to understand business cases and seek out solutions from established methods.
• A ‘can do’ mentality with strong motivational skills and the ability to react quickly, effectively and efficiently to an ever-changing environment.
• Ability to explain complex technical subjects in clear, concise business language.
• Ability to distil key information to senior stakeholders and make the candidate’s intentions clear.
• Strong organizational skills- ability to multi-task and self-prioritize work load.

OUR SHARED VALUES
our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pace

A REWARDING PLACE TO BE

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.

Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.