Russian and/or Hebrew speaking Private Banking Executive

Barclays

Private Banking Executive Barclays London. (Strict language requirement)

As a Private Banking Executive at Barclays, you will play a pivotal role in supporting Private Bankers in acquiring, servicing, and retaining high-value clients, ensuring the delivery of overall business objectives. You will serve as a key point of contact for clients on day-to-day operational matters and will be instrumental in supporting the team with client relationship administration, marketing products, and preparing for client-facing meetings. In this role, you will also assist with the coordination and management of routine client activity such as payments, banking enquiries, meeting preparation and follow-ups, documentation drafting, and annual reviews – all under the oversight of the Private Banker. You will work proactively with internal stakeholders including Operations, Business Management, and Compliance to ensure efficient and accurate task execution, contributing to a strong client experience and effective risk management.

Essential Criteria

• The successful candidate must be fluent in either Russian and/or Hebrew due to the needs of our clients. Candidates that do not speak either language will not be considered.
• Sound knowledge of banking practices, operational procedures, risk management, and lending, with a strong understanding of security requirements
• Demonstrated integrity and adherence to regulatory policies and procedures, with knowledge of financial services risk and control frameworks
• Proven experience in managing client relationships, with a focus on service excellence
• Experience engaging with senior internal and external stakeholders
• Competence in preparing materials for client meetings, including banking and investment propositions
• Relevant experience in a Private Banking, Wealth Management, or similar client-facing role
• Strong technical skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint)

Desirable Criteria

• Familiarity with Barclays Private Bank/Wealth information systems
• Additional language skills may be advantageous depending on the client base

This role is based in London.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To assist relationship managers to effectively manage their client portfolios and optimise the client experience.

Accountabilities

• Maintenance of client information,management of contracts and agreements,and preparation of reports,presentations,and other materials.
• Coordination of schedules for relationship managers and clients,ensuring efficient time management and smooth communication.
• Processing of transactions,management of expense reports,and routine requests to free up the relationship manager’s time for strategic activities.
• Information gathering on relevant market trends,competitor offerings,and industry news to support the relationship manager in providing informed advice and tailored solutions.
• Analysis of client data,preparation of reports on portfolio performance,and provision of insights to inform portfolio adjustments and client recommendations.
• Management of inbound and outbound communication through phone,email,and other channels,relaying important information and response to client inquiries.
• Provision of support to relationship managers with planning, tracking and the execution of complex client projects bymanaging timelines andresources,identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager.
• Support to clients with everyday product and services tasks such as deposits,withdrawals,transfers,bill payments, mobile app support as well as updating personal information, contact details and account preferences.
• Guidance to new customers through account opening procedures,explanation of account terms and conditions,and setting up of online access and other services.
• Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances,statements,transactions,fees.
• Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.