Sales & Customer Success Executive

Care Safety Innovations UK Ltd

The Sales & Customer Success Executive at Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions.

As the first point of contact for many clients, you will assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company s mission of creating safer workplaces and communities.

You will be responsible for negotiating sales, Drive revenue by identifying customer needs, promoting products, and closing sales. Build and maintain positive relationships to encourage repeat business and referrals. Serve as a product knowledge expert, guiding customers to make informed decisions.

Sales & Customer Success Executive – Key Responsibilities:

• Prospecting: Identifying and reaching out to potential clients through cold calling, networking events, referrals, and other lead generation methods.
• Consultative selling: Understanding business challenges and objectives and presenting solutions that align with an organisation s needs and priorities.
• Relationship building: Building strong relationships with clients by providing exceptional customer service, addressing concerns, and maintaining regular communication.
• Negotiation: Negotiating terms, pricing, and contracts to secure profitable deals for both the company and the client.
• Account management: Managing existing client accounts, ensuring customer satisfaction, and seeking opportunities for upselling or cross-selling additional products or services as they become available.
• Market research: Staying informed about industry trends, competitor activities, and market conditions to identify new sales opportunities and stay ahead of the competition.
• Sales strategy development: To collaborate with Operations Manager and Senior executives in the development of effective sales strategies, set targets, and achieve revenue goals.
• Sales performance tracking: Monitoring sales metrics, tracking progress against targets, and generating reports to evaluate performance and identify areas for improvement.
• Problem solving: Responding to customer queries and resolving their objections to get them to make a purchase.
• Cost: Providing customers with detailed and accurate quotations and cost calculations

Sales & Customer Success Executive – Qualifications and Skills:

• 2-5 years of experience in sales or business development roles.
• A bachelor s degree in business administration, marketing, or a related field can be advantageous.
• A solid track record of sales achievements, managing client relationships, and contributing to sales strategy development. You will handle more complex sales negotiations, and client presentations.

• Experience in both Business-to-Business (B2B) and Business-to-Customer (B2C) sectors.
• As our business is target driven we require a candidate who can work in high-pressure situations.
• Excellent verbal and written communication skills.
• Excellent IT skills.
• Good listening skills and attention to details.
• Previous experience working with a care management software would be ideal.
• High level of resilience and the ability to handle rejection well.
• Excellent interpersonal skills and the ability to flourish in a competitive industry.
• A great sense of self-motivation, ambition and determination.
• Ability to achieve desired results both individually and as a part of a team.
• Excellent presentation and negotiation skills.
• Good self-management skills and ability to prioritise tasks effectively.
• Social media marketing can also be beneficial.

Sales & Customer Success Executive – Benefits:

• 21 days Annual leave (excluding bank holidays)
• Company pension
• Parking on client visits reimbursed
• Travel reimbursements for client visit