Scheduler

MD Group
Scheduler/Planner

MD Group Ltd – Bristol

If you are passionate about delivering excellent customer service and enjoy working as a team, MD group could be the place for you. We are after someone who is enthusiastic with good organisational skills with the ability to learn and grow within our business. If you are good at planning and are a logical thinker, then this could be the job for you.
Annual Salary £23,000 – £27,000 (depending on experience)
25 days holiday a year + BH’s
Length of Service Bonuses
Death in Service
Enrolled on Pension scheme

The Role:

Your role will require you to work as part of our growing team, delivering a professional service within our contact centre delivering an excellent customer service experience. The role will require a proactive approach with the ability to think on your feet when answering phones and planning day to day works for our operatives. This role will give you a platform to develop and progress allowing you plenty of opportunities to grow within MD Group.

The required duties of the successful candidate will be:

Day to day scheduling and planning of engineers diaries

Raising and issuing purchase orders

Receiving and making phone calls to customers and managing expectations

General administrative tasks including but not limited to, monitoring emails

Liaison between sub – contractor and clients

Managing customer expectation via complaints processes

Assisting contracts managers in administrative duties to provide an efficient, high-quality service

Good knowledge and understanding of IT systems.

Essential:
Excellent Communication Skills
IT Literate as you will be using our in-house system(s) to add calls/repairs to the system and then allocate to the relevant trades person to complete the works
Ability to work under pressure
Highly organised with a good attention to detail
Proactive and positive, ‘can do’ attitude

Desirable:
Experience in a repairs & maintenance environment
Experience of working with engineers diaries/scheduling day to day or reactive repairs

About MD Group

We are a leading social housing and public sector building maintenance specialist. We work with Local Authorities and Housing Association landlords to build, maintain, and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we’ve established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.

We are an Equal Opportunities employer.

Job Type: Full-time – Monday to Friday

Job Type: Full-time

Salary: £23,000.00-£27,000.00 per year

Schedule:
Monday to Friday

Application question(s):
How much knowledge do you have in repairs and maintenance on construction work?

Work authorisation:
United Kingdom (required)

Work Location: In person