Self Store Manager

Norwich, Norfolk
Relocruitment

About the Opportunity

We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility.

This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation – making it easy to sell and a pleasure to represent! If you’re commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you.

What You’ll Be Doing:

Operational Leadership

• Take full responsibility for the day-to-day running and performance of the self-storage facility
• Maintain excellent site security, cleanliness, and health & safety standards
• Conduct regular unit inspections and coordinate basic maintenance requirements
• Manage stock levels and warehouse procedures effectively

Sales & Business Development

• Drive revenue growth for both storage and local moving services through proactive sales activity
• Convert qualified leads into bookings through home visits and consultations
• Identify customer needs and recommend tailored storage solutions
• Maximize every customer enquiry to increase branch revenue
• Price competitively in line with demand to achieve optimal long-term occupancy

Customer Excellence

• Handle all customer enquiries, bookings, contracts, and payments professionally
• Deliver consistently outstanding customer service at every touchpoint
• Build strong relationships within the Norwich community
• Ensure every customer has a positive experience from enquiry to move-out

What We’re Looking For

• Experience in self-storage operations and warehouse stock control procedures
• Proven ability to manage, motivate, and coach a small team
• Strong commercial awareness with a track record in sales or customer service
• Excellent understanding of health & safety legislation and best practice
• Outstanding IT and administration skills
• Valid UK driving licence
• Self-motivated, proactive approach with excellent organizational skills

About You

You’re a natural people person who loves building relationships and helping customers find the right solutions. You’re equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth.

Interested? If you have the drive, experience, and customer focus to excel in this role, we’d love to hear from you!