Senior Account Manager

Aspect Maintenance

Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Role Overview

We are seeking experienced and highly motivated Senior Account Managers to join our growing team in Chessington. This key role will be responsible for managing and developing existing client relationships, ensuring customer satisfaction and driving account growth.

Key Responsibilities:

• Manage and develop key client relationships: Build and maintain strong, long-term relationships with existing clients at all levels.
• Proactively identify and address client needs: Understand client requirements and proactively recommend solutions to meet their evolving needs.
• Oversee the delivery of services to clients: Ensure that all services are delivered to the highest standards, meeting client expectations and contractual obligations.
• Manage client contracts: Review and negotiate contract renewals and amendments.
• Identify and pursue new business opportunities within existing accounts: Identify and capitalize on cross-selling and upselling opportunities.
• Liaise with internal departments: Work closely with operations, technical, and commercial teams to ensure seamless service delivery.
• Monitor and analyze client performance: Track key performance indicators (KPIs), identify trends, and implement corrective actions where necessary.
• Provide excellent customer service: Respond promptly and effectively to client inquiries and resolve any issues that may arise.

Skills and Experience:

• Proven experience in a Senior Account Manager or similar role within the building maintenance or facilities management sector.
• Strong existing relationships with key clients and stakeholders within the property industry is essential.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving skills.
• Experience with contract management and service level agreements (SLAs).
• Strong customer service orientation with a focus on building long-term relationships.
• Ability to work independently and as part of a team.